Shamica Mickey
Duncanville
Summary
Dedicated and results-driven Customer Service Representative with over 5 recent years of experience delivering exceptional client support in healthcare, staffing, and hospitality environments. Proven ability to manage high-volume call environments, resolve issues efficiently, and uphold HIPAA compliance. Strong communication skills and a passion for providing outstanding service to diverse client populations.
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
8
8
years of professional experience
Work History
Care Management Support Coordinator II (Contract Role)
Veterans Connection
02.2025 - 06.2025
- - Reached out to members with high healthcare utilization to offer care management support.
- - Connected members with services such as mental health assessments, utility assistance, and preventive care.
- - Promoted wellness exam participation and preventive services to support health goals.
Customer Service Representative
RemX Specialty Staffing
07.2023 - 12.2024
- - Serve as the first point of contact for patients through inbound calls (with some outbound based on department needs).
- - Collect and enter essential patient demographic and case information accurately.
- - Provide professional and empathetic support aligned with pharmaceutical services.
- - Ensure a positive customer experience with no sales or collections responsibilities.
Outreach Specialist
Adecco / Ciox
08.2022 - 06.2023
- - Conducted outreach calls to medical providers to request patient records for review.
- - Followed HIPAA guidelines to ensure patient confidentiality and secure handling of data.
- - Tracked call outcomes and met call volume goals (24 schedules / 45 calls daily).
- - Provided clear and helpful responses to provider inquiries using structured call scripts.
Housekeeper
Sleep Inn / Mainstay Suites
09.2017 - 03.2020
- - Maintained guestroom cleanliness, replenished amenities, and ensured guest satisfaction.
- - Handled linen changes, waste removal, and inventory restocking with attention to detail.
- - Assisted with laundry and room preparation for new guests.
Education
BBA - Business Administration And Management
Strayer University
Cedar Hill, TXSkills
- - Customer Service & Call Center Operations
- - Patient Support & Case Management
- - HIPAA Compliance
- - Data Entry & Documentation
- - Problem Solving & Communication
- - Multitasking & Time Management
- - Care Coordination & Outreach
- - Microsoft Office & CRM Software
Additional Information
- - Work Authorization: Authorized to work in the U.S. for any employer
- - Availability: Immediately available for customer support and care coordination roles
Timeline
Care Management Support Coordinator II (Contract Role)
Veterans Connection
02.2025 - 06.2025
Customer Service Representative
RemX Specialty Staffing
07.2023 - 12.2024
Outreach Specialist
Adecco / Ciox
08.2022 - 06.2023
Housekeeper
Sleep Inn / Mainstay Suites
09.2017 - 03.2020
BBA - Business Administration And Management
Strayer University
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