Shamichael Alexander
Spring
Summary
Compassionate and reliable Direct Support Professional with extensive experience at Avondale House, enhancing patient care and emotional wellbeing. Proven skills in crisis intervention and HIPAA compliance, ensuring a safe environment while maintaining high-quality service. CPR certified and adept at fostering trust with clients, contributing to improved quality of life.
Overview
11
11
years of professional experience
Work History
Direct Care Worker
Avondale House
03.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
Advantage Communication Services
Albuquerque, NM
08.2024 - 02.2025
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
House Manager
Community Options Inc
Albuquerque, NM
07.2023 - 08.2024
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
Phlebotomist
CSL Plasma Center
Albuquerque, NM
04.2021 - 05.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Direct Support Professional
Bright Horizons
Albuquerque, NM
02.2019 - 08.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Call Center Representative
Alorica
Albuquerque, NM
12.2016 - 10.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Direct Care Staff Member
New Pathways Healthcare
Albuquerque, NM
01.2014 - 10.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
- Actively participated in staff meetings, sharing insights on patient experiences to inform team-wide decision-making processes.
- Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
Education
Certificate - Dental Assistant
Penn Foster College
Scottsdale, AZ07-2025
Graduate Certificate -
Southwest Phlebotomy Technician
Albuquerque, NM02-2021
High School Diploma -
Penn Foster Career School
Scranton, PA05-2020
Skills
- Empathetic Patient Support
- Consistent Reliability
- Certified in CPR
- Blood Collection Expertise
- HIPAA Regulatory Knowledge
- Medication Delivery
- Emotional Guidance
- First Aid Expertise
- Disability Inclusion Knowledge
- Crisis Response
- Patient Vitals Monitoring
- Compassionate caregiving
Timeline
Direct Care Worker
Avondale House
03.2025 - Current
Direct Support Professional
Advantage Communication Services
08.2024 - 02.2025
House Manager
Community Options Inc
07.2023 - 08.2024
Phlebotomist
CSL Plasma Center
04.2021 - 05.2023
Direct Support Professional
Bright Horizons
02.2019 - 08.2020
Call Center Representative
Alorica
12.2016 - 10.2018
Direct Care Staff Member
New Pathways Healthcare
01.2014 - 10.2016
Certificate - Dental Assistant
Penn Foster College
Graduate Certificate -
Southwest Phlebotomy Technician
High School Diploma -
Penn Foster Career School