Shamida Joyner Dillard
Irvington
Summary
Dynamic leader with 8+ years in multi-unit management and shift supervision. Expertise in employee training, quality control, and inventory management. Proven track record in optimizing operational efficiency and enhancing customer service.
Overview
13
13
years of professional experience
Work History
Shift Manager
Starbucks Airport
Newark
08.2024 - Current
- Scheduled employee shifts to maximize labor efficiency during peak hours.
- Implemented quality control measures to uphold beverage standards.
- Supervised and trained baristas in beverage preparation techniques and customer service.
- Managed daily cash intake by reconciling register drawers and tabulating profits.
- Conducted regular inventory checks to maintain adequate stock levels.
- Ensured compliance with health and safety regulations in food service operations.
- Evaluated employee performance through regular one-on-one meetings or formal reviews.
- Addressed customer complaints promptly, resolving issues effectively.
Multi Unit Manager
OTG Management Inc.
NEWARK
11.2015 - 03.2024
- Oversaw daily operations across multiple locations, ensuring optimal efficiency.
- Trained and mentored staff to enhance team performance and service quality.
- Implemented operational strategies that optimized workflow and resource allocation.
- Conducted regular audits to ensure compliance with company standards.
- Facilitated team meetings to communicate objectives and resolve operational challenges.
- Analyzed performance data to pinpoint areas for improvement in service delivery.
- Reviewed monthly financial statements to track spending trends and identify cost-saving opportunities.
- Managed inventory levels to maintain optimal stock availability across locations.
Shift Manager
Mcdonalds
Irvington
09.2012 - 02.2015
- Supervised daily operations to ensure efficient service delivery and high-quality standards.
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory levels to prevent shortages and minimize waste.
- Resolved customer complaints promptly to maintain satisfaction rates.
- Implemented promotional campaigns to boost customer engagement and retention.
- Facilitated team communication to enhance operational efficiency.
- Led initiatives for developing strategies that improved workflow metrics.
- Coordinated cross-functional meetings to synchronize departmental goals and objectives.
Education
High School Diploma -
University High School
Newark, NJ06-2028
Some College (No Degree) -
Essex County College
Newark, NJSkills
- Customer service and support
- Team building and collaboration
- Employee training and mentoring
- Time management and scheduling
- Quality control and assurance
- Cash handling and inventory management
- Problem resolution strategies
- Documentation and reporting skills
- Operational efficiency improvements
Timeline
Shift Manager
Starbucks Airport
08.2024 - Current
Multi Unit Manager
OTG Management Inc.
11.2015 - 03.2024
Shift Manager
Mcdonalds
09.2012 - 02.2015
High School Diploma -
University High School
Some College (No Degree) -
Essex County College
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