Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamieka Guilty

Bellport,USA

Summary

Dedicated customer service professional with a strong background in addressing and resolving customer issues. Proven success in fostering team collaboration to achieve positive outcomes and enhance customer satisfaction. Recognized for reliability and adaptability, complemented by exceptional communication and problem-solving skills. Committed to delivering high-quality service and contributing to organizational success through a customer-centric approach.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TTEC
01.2025 - Current
  • Respond promptly to customer inquiries via phone. Update customers' accounts.
  • Resolve customers' concerns and escalate issues to the appropriate department when necessary.
  • Process toll disputes, transfer tolls from tolls by mail to private accounts, and create tickets for refunds.
  • Process payments, open private and business accounts and dispute violations on accounts. Correct billing inquiries.
  • Provide settlements and collections.
  • Remote

Staff Support/Estimator

Workspend
01.2024 - 08.2024
  • Estimate the cost of printing after evaluating the customers specifications and needs. Refer to previous records to verify changes.
  • Substantiate price based on binding, paper stock, Ink, quantity and shipping. Review and compare final cost and markups.
  • Contact vendors for supplies and outsourcing needs.
  • Printing processes and capabilities.
  • Constant communication with team members.
  • Design proposals, Mergers, and revisions.
  • Estimating fund accounts and ETFs.
  • Planning and scheduling printing jobs with vendors.
  • Invoice corrections
  • Filing emails, distributing emails to the correct department and team members.
  • Microsoft office, outlook, teams and excel training.
  • Remote

Personal Care Aide

Volenteer
05.2018 - 09.2022
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Education

Certificate - Permanent Makeup, Esthetician, Tattoo License

Nail skin and hair Institute
Levittown, NY
08.2021

High School Diploma -

Uniondale High School
Uniondale, NY
06.2009

Skills

  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Follow-up skills
  • Product knowledge
  • Microsoft Office Suite
  • Customer education
  • Research
  • Spreadsheets

Timeline

Customer Service Representative

TTEC
01.2025 - Current

Staff Support/Estimator

Workspend
01.2024 - 08.2024

Personal Care Aide

Volenteer
05.2018 - 09.2022

Certificate - Permanent Makeup, Esthetician, Tattoo License

Nail skin and hair Institute

High School Diploma -

Uniondale High School

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