Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Magna Cum Laude
Generic

Shamika Hazelwood

Brooklyn,NY

Summary

Dynamic HR professional with expertise in benefits administration and onboarding, honed at Conduent HR Services. Proven ability to enhance employee engagement and streamline processes through effective communication and training. Skilled in Microsoft Office Suite and mentoring, fostering team collaboration while ensuring compliance with HR policies. Committed to continuous improvement in employee experiences.

Overview

29
29
years of professional experience

Work History

Benefits Administration Services Associate IV

Conduent HR Services
09.2017 - Current
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Mentored staff, fostering professional growth and enhancing team collaboration.
  • Analyzed workflow systems, identifying areas for improvement and implementing effective solutions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Trained junior staff on pension administration procedures and best practices.
  • Provided accurate information to beneficiaries regarding claims and entitlements
  • Trained new representatives on policies, procedures, and customer service best practices
  • Utilized CRM software to track interactions and ensure timely follow-ups with beneficiaries

Onboarding Specialist

Affiliated Central
03.1997 - 03.2017
  • Facilitated seamless onboarding process for new hires, enhancing employee engagement and retention.
  • Developed and maintained onboarding training materials to ensure consistency across programs.
  • Coordinated cross-functional meetings to streamline onboarding procedures and address employee concerns.
  • Implemented feedback mechanisms to continuously improve onboarding experience for new employees.

Education

Bachelor of Science - Industrial And Organizational Psychology

Colorado Technical University
Colorado Springs, CO
11-2025

Skills

  • Benefits administration
  • Onboarding and orientation
  • HR policies and procedures
  • Internal communications
  • Employee relations management
  • Employee counseling
  • Training and mentoring
  • Microsoft Office Suite

Accomplishments

  • Supervised team of 15 staff members.
  • Documented and resolved Service level agreement errors which led to client satisfaction.
  • Used Microsoft Excel to develop employee production tracking spreadsheets.
  • Documented and addressed underwhelming performance of team members, ultimately leading to white glove service level.

Timeline

Benefits Administration Services Associate IV

Conduent HR Services
09.2017 - Current

Onboarding Specialist

Affiliated Central
03.1997 - 03.2017

Bachelor of Science - Industrial And Organizational Psychology

Colorado Technical University

Magna Cum Laude

Achieved and maintained President's and Dean's List honors at Colorado Technical University

Graduating with a GPA of 3.82

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