Shamika C. Banks
Manassas,VA
Summary
Dynamic and diverse administrative professional with proven expertise in consumer/client retention. Skilled in optimizing office procedures and enhancing client and team communications, I excel in delivering exceptional clerical and operational support, along with problem-solving; Committed to maintaining confidentiality and fostering productive business relationships.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Pohanka Lexus
Chantilly, Virginia
08.2024 - 08.2025
- Responded to customer inquiries via phone and email promptly.
- Prepared reports and documents using various office software tools.
- Implemented efficient office procedures to enhance daily operations.
- Organized and maintained filing systems, ensuring accuracy, and collected/entered payment data into the system, maintaining complete confidentiality and accuracy, both electronically and manually.
- Trained staff members to perform work activities and use computer applications.
Office Coordinator
Davey Tree
Sterling, VA
04.2022 - 08.2023
- Daily communication with the Arborists pertaining to their clients' concerns and needs regarding the logistics and specifics of the contract.
- Managed and adjusted scheduling for field crews and internal meetings to optimize efficiency, of the Arborist schedules, ensuring smooth workflow and communication.
- Processed payroll for employees, accounting for vacation, sick leave, and special reimbursements.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
Customer Service Representative
Regency Furniture
Manassas, Virginia
11.2019 - 03.2021
- Resolved complaints by providing tailored solutions to customer needs, and conducted follow-up calls to ensure customer satisfaction with purchases.
- Utilized point-of-sale systems to facilitate transactions smoothly.
- Informed customers about billing procedures, processed payments, and provided financing options.
- Kept records of customer interactions along with engaging in conversation w/ customers to needs, resolve issues & answer product questions.
Education
Registered Behavorial Technician Training - Applied Behavior Analysis
ATTAIN
New Jersey09-2023
Medical Administrative Assistant - Health Administration
Everest College
Woodbridge, VA01.2016
Pharmacy Technician Training - Pharmacy
Rosenthal Beltchar
Manassas, VA01.1998
Skills
- Report preparation
- Office software
- Filing management
- Data entry
- Scheduling coordination
- Payroll administration
- DOT compliance
- Staff training
- Problem solving/Client retention
- Record maintenance
- Confidentiality maintenance
- Complaint resolution
- Database administration
- Multitasking
- Basic accounting
- Report generation
- Customer support
- Clerical support
- Document filing
- Phone etiquette
- Dispatching
- Decision-making
- Calendar management
- Human resources
Timeline
Administrative Clerk
Pohanka Lexus
08.2024 - 08.2025
Office Coordinator
Davey Tree
04.2022 - 08.2023
Customer Service Representative
Regency Furniture
11.2019 - 03.2021
Registered Behavorial Technician Training - Applied Behavior Analysis
ATTAIN
Medical Administrative Assistant - Health Administration
Everest College
Pharmacy Technician Training - Pharmacy
Rosenthal Beltchar