Shamika Guillory
Lake Charles,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining financial operations at Lowe's Home Improvement. Excelled in active listening and time management, effectively balancing accounts and optimizing sales floor efficiency. Demonstrated dependability in managing sensitive information and financial records, ensuring accuracy and confidentiality.
Overview
14
14
years of professional experience
Work History
Merchandise Associate/Account- Payables and Receivables
Lowe's Home Improvement
09.2020 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Maintained records by imaging invoices, debits, and credits.
Office Manager
Anna's Pies
02.2010 - 08.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Technical Diploma - Accounting And Business Management
Delta School of Business And Technology
Lake Charles, LA05.2003
Skills
Active Listening
Dependable and Responsible
Planning and Coordination
Time Management
Timeline
Merchandise Associate/Account- Payables and Receivables
Lowe's Home Improvement
09.2020 - Current
Office Manager
Anna's Pies
02.2010 - 08.2020
Technical Diploma - Accounting And Business Management
Delta School of Business And Technology
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