Shamika Jones

• Developed key performance indicators to measure effectiveness of operational processes.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed scheduling, training and inventory control.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Created detailed reports on the performance of individual departments within operations.

Skills:

Ability to gather and interpret data to make informed decisions.

Planning and executing projects to achieve desired outcomes.

Identifying and resolving operational challenges.

Ability to manage budgets and analyze financial data.

• Conducted pre-donation health interviews and reviewed medical history.
• Checked vital signs (blood pressure, pulse, temperature).
• Performed finger prick tests to assess blood components like hematocrit and hemoglobin levels.
• Identified potential deferrals based on medical history and test results.
• Prepared the donor area and equipment for blood/plasma collection.
• Performed venipuncture (inserting needles) to collect blood or plasma.
• Monitored donors throughout the donation process, observing for any adverse reactions.
• Operated apheresis machines for plasma donation when necessary.

Skills:

Basic knowledge and proficiency in venipuncture techniques are typically required.

Ensuring accuracy in recording donor information and following strict protocols.

Understanding of basic anatomy, physiology, and potential medical complications related to blood donation.

• Supervised and scheduled a team of cashiers and customer service representatives.
• Trained new employees on register operations, policies, and customer service procedures.
• Provided ongoing coaching and performance feedback to staff.
• Monitored register operations, ensuring accuracy in transactions and compliance with company policies.
• Managed inventory of checkout supplies (bags, receipts, etc.).

Skills:

• Excellent customer service skills
• Strong leadership and supervisory abilities
• Ability to train and develop staff
• Problem-solving and conflict resolution skills

• Assisted with admission procedures such as gathering personal data from the patient's chart.
• Bathed, groomed, provided oral hygiene, dressed, and toileted patients.
• Helped patients transfer between beds, chairs, and wheelchairs, as well as assisting with walking.
• Served meals, assisted with eating, and monitored food intake.
• Took and recorded temperature, blood pressure, pulse, and respirations.
• Kept patient rooms clean and tidy, changed bed linens, and restocked supplies.

Skills:

• Taking blood pressure, pulse, temperature, respirations
• Reporting changes in vital signs to nurses
• Built a rapport with clients and family members