Shamika Kelly
Baltimore,MD
Summary
Accomplished Unit Supervisor at Board of Child Care with a proven track record in team management and operations management. Enhanced resident engagement and reduced staff turnover through strategic leadership and effective communication. Skilled in records management and problem-solving, achieving significant improvements in staff productivity and resident safety protocols. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Unit Supervisor
Board of Child Care
01.2022 - Current
- Managed a team of direct support professionals, providing guidance, mentorship, and performance evaluations to promote professional growth.
- Coordinated social activities for residents based on individual interests, promoting engagement, enrichment, and relationship building.
- Improved communication between residents, families, and staff through regular meetings and updates on resident progress.
- Reduced staff turnover by providing ongoing training and fostering a supportive work environment.
- Oversaw medication administration procedures, ensuring accuracy and adherence to established protocols for resident safety.
Staffing Coordinator
Board of Child Care
10.2018 - Current
- Collaborated with manager to determine department's short and long-term hiring needs.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Conducted regular reviews of staffing processes, identifying and addressing areas for improvement.
- Enhanced team productivity by developing and implementing efficient staffing schedules.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
Medical Records Analyst
Jessup Correctional Institution
11.2023 - 06.2024
- Implemented a system for regularly reviewing and updating patient files to ensure the ongoing accuracy and relevance of medical information.
- Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
- Conducted regular audits of medical records to identify inconsistencies or inaccuracies, working closely with staff to correct any discrepancies promptly.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Executive Assistant
Mazwi Institute
03.2018 - 06.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
Education
Associate of Science - Clinical Child Psychology
The Community College of Baltimore County
Catonsville, MDSkills
- Team Management
- Operations Management
- Records Management
- Problem-Solving
- Analytical Thinking
Timeline
Medical Records Analyst
Jessup Correctional Institution
11.2023 - 06.2024
Unit Supervisor
Board of Child Care
01.2022 - Current
Staffing Coordinator
Board of Child Care
10.2018 - Current
Executive Assistant
Mazwi Institute
03.2018 - 06.2020
Associate of Science - Clinical Child Psychology
The Community College of Baltimore County
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