Shamika Lewis
Chicago,IL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at McDonald's, adept in cash handling and problem-solving. Demonstrates reliability and active listening, significantly improving store appearance and customer loyalty. Mastered retail operations, including efficient payment processing and merchandise restocking, contributing to a positive shopping environment known to be very detailed oriented and eager to take on responsibilities that will push me to enhance my capability and make and make meaningful contribution in a work dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service, Cashier
McDonalds
03.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier, Customer Service
Taco Bell
09.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
Grocery Clerk, Front-end Floor Service, Cashier
Food4less
10.2017 - 04.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Improved customer satisfaction by providing efficient and friendly service at checkout counter.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Handled cash with high accuracy and took care to check b
ills for fraud. - Performed cash, card and check transactions to complete customer purchases.
Education
Gage Park High School
5630 S RockwellNo Degree - Business Administration
Computer System Institute
Skokie, IL09.2007
Skills
- Customer Service
- Reliability and punctuality
- Patience and composure
- Guest Services
- Cash Handling
- Merchandise Restocking
- Payment Collection
- Cash register systems
Certification
-Small business management
-Principal of marketing
Timeline
Customer Service, Cashier
McDonalds
03.2023 - Current
Cashier, Customer Service
Taco Bell
09.2020 - 10.2022
Grocery Clerk, Front-end Floor Service, Cashier
Food4less
10.2017 - 04.2019
Gage Park High School
No Degree - Business Administration
Computer System Institute
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