Shamika Locklin

• Monitored live status boards to ensure accurate information dissemination across operations.
• Coordinated communication between departments to optimize event scheduling and resource allocation.
• Operated various software systems for real-time updates and data entry accuracy.
• Assisted in training new staff on operational protocols and safety procedures.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

I supervised all employees on my shift.

I was responsible for all inventory regarding food, beverages, and equipment.

As a supervisor I had the pleasure of dealing with any issues or situations that my employees was going through at work and resolving their problems.

I was responsible for all payroll and schedules.

Working in a busy environment dealing with realtors, construction workers, and residents I always kept a friendly and professional demeanor.

Managed daily area assignments for all employees.

I was responsible for all payroll and schedules. That included call outs and beining proactive in contacting a employee to replace that position that needed to be filled.

I was responsible for all inventory regarding food, beverages, and equipment.

Ensured accurate cash register closures for all employees on shift.

Working in a fast past environment I always maintain a professional and friendly demeanor.