Shamika Matthews
Chicago,IL
Summary
Customer Service professional with 10 years of experience.One of the top 25 billing specialists two quarters straight. I also have training experience with teaching new employees company operations. I have 5 years experience of driving a commercial vehicle and I currently hold a Class A CDL.
Overview
9
9
years of professional experience
Work History
PMTD
City of Chicago
Chicago, IL
11.2022 - 03.2024
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Drove safely in various weather and road conditions to avoid accidents.
Driver
Central Transport, LLC
Hillside, IL
06.2023 - 11.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Owner
Meeks Boutique
Chicago, IL
07.2020 - 06.2023
- Company Overview: Founded a company that specializes in providing affordable women's clothes and accessories for women of all curves
- Founded a company that specializes in providing affordable women's clothes and accessories for women of all curves
- Conducted a business strategy for sales and marketing
- Fulfilling online orders
- Creating customer relationship for business
- Founded a company that specializes in providing affordable women's clothes and accessories for women of all curves
Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
10.2019 - 08.2021
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Armed Security Officer
AGB Investigation Services
Chicago, IL
06.2018 - 10.2019
- Signed guest into the building
- Monitored camera Systems
- Secured Apartment complex on foot and in patrol car
Relief Officer
Monterrey Security
Chicago, IL
05.2017 - 06.2018
- Relive each posted officer a break
- Complete rounds through the building to assure safety
- Issue security badges and screen visitors to premises
- Enforce company rules, policies, with guest and company staff
Customer Service Advisor
Xerox
BolingBrook, IL
06.2015 - 05.2017
- Itunes Billing
- Providing account info for Apple customers per account
- Processing refunds
- Helping customers set up Apple Id with new phone purchases
Education
North Western College
Bridgeview, ILClass A CDL - Driving School
Blue Horizon
Chicago, IL07.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Verbal Communication
Timeline
Driver
Central Transport, LLC
06.2023 - 11.2023
PMTD
City of Chicago
11.2022 - 03.2024
Owner
Meeks Boutique
07.2020 - 06.2023
Bus Operator
Chicago Transit Authority, CTA
10.2019 - 08.2021
Armed Security Officer
AGB Investigation Services
06.2018 - 10.2019
Relief Officer
Monterrey Security
05.2017 - 06.2018
Customer Service Advisor
Xerox
06.2015 - 05.2017
North Western College
Class A CDL - Driving School
Blue Horizon