Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamika Nickols

Garrison,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Inbound Sales Representative (SEASONAL)

Omaha Steaks
Garrison, TX
09.2023 - 01.2024
  • Responded to customer inquiries via phone, email and chat.
  • Identified customer needs and recommended products accordingly.
  • Provided accurate information regarding product features, pricing and availability.
  • Assisted customers with placing orders over the phone or online.
  • Built strong relationships with customers through excellent service delivery.
  • Maintained detailed records of all sales transactions in CRM system.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Developed creative strategies for upselling and cross-selling products and services.
  • Conducted follow-up calls to existing customers to ensure satisfaction levels.
  • Tracked inventory levels regularly to ensure sufficient stock of items is available.
  • Closed sales by building rapport and overcoming objections.
  • Improved overall customer purchasing experiences to promote steady revenue.

Customer Support Specialist

Omni Interactions
Garrison, Texas
02.2022 - 09.2023
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Provided account information and answered customer inquiries in a timely manner.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Identified potential fraud cases and reported them to the supervisor.
  • Maintained records of customer accounts including transactions and balances.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Checked customers' identification when necessary in compliance with anti-money laundering regulations.
  • Monitored account activities for suspicious patterns that could indicate fraudulent activity.
  • Assisted members in managing online services and achieving daily banking needs.
  • Opened customer accounts by recording account information into job-related software.

Escrow Officer

INSPIRE CLOSING SERVICES
Irving, Texas
02.2021 - 02.2022
  • .Forwarded 20-35 title clearing documentation to title officer for approval.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Followed-up on status of releases, policies and return of recorded documents.
  • Prepared variety of different written communications, reports and documents
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Title Examiner

INSPIRE CLOSING SERVICES
Irving, Texas
01.2020 - 02.2022
  • Maintained confidentiality while compiling reports for review.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Examined and verified 25 titles daily.
  • Entered title information into database.
  • Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Customer Service Representative & Telemarketer

Everise | US Business Funding Solutions
Garrison, TX
07.2017 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered 50 customer telephone calls daily promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Education

Master of Science - Health Management, Informatics

Colorado Technical University
Colorado Springs, CO
05.2020

Bachelor of Science - Nutrition, Dietetics

Prairie View A & M University
Prairie View, TX
12.2017

Skills

  • Inbound and Outbound Calling
  • Data Entry
  • Microsoft PowerPoint
  • Prioritization
  • Active Listening
  • High-Energy Attitude
  • Customer Service
  • Adaptive Team Player
  • Microsoft Office Expertise
  • Multi-Task Management
  • Building Rapport
  • Problem Resolution
  • Critical Thinking
  • Problem-Solving Abilities
  • Positive and Professional
  • Microsoft Outlook
  • De-Escalation Techniques
  • Call Center Operations
  • Customer Education
  • Credit Card Payment Processing
  • Order Processing

Timeline

Inbound Sales Representative (SEASONAL)

Omaha Steaks
09.2023 - 01.2024

Customer Support Specialist

Omni Interactions
02.2022 - 09.2023

Escrow Officer

INSPIRE CLOSING SERVICES
02.2021 - 02.2022

Title Examiner

INSPIRE CLOSING SERVICES
01.2020 - 02.2022

Customer Service Representative & Telemarketer

Everise | US Business Funding Solutions
07.2017 - 01.2020

Master of Science - Health Management, Informatics

Colorado Technical University

Bachelor of Science - Nutrition, Dietetics

Prairie View A & M University

Similar Profiles

CREATE PROFILE
Shamika Nickols