Shamika Nunn-Storniolo
Antioch,CA
Summary
Proven track record of enhancing productivity and client satisfaction at Evercool INC through expert calendar management and exceptional discretion. Adept at multitasking and organization, I streamlined operations by over 30%, demonstrating a strong work ethic and commitment to quality service. Skilled in office management and customer relations, I thrive in dynamic environments, ensuring efficiency and confidentiality.
Overview
11
11
years of professional experience
Work History
Personal Assistant to the Owner
Evercool INC
07.2014 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
Waitress
Benihana
10.2015 - 11.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Cashier
Dollar Tree
08.2013 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
GED -
Stockton Adult School
Stockton, CA05.2018
Skills
- Maintaining Schedules
- Office Management
- Travel Arrangements
- Discretion and Confidentiality
- Calendar Management
- File Organization
- Strong Work Ethic
- Valid Driver's License
- Resourceful
- Team collaboration abilities
- Multitasking and Organization
- Operations Support
- Customer Service
- Guest Relations
- Strong Problem Solver
- Attention to Detail
- Commitment to quality and service
- Client Relations
- Flexible Schedule
- Errands
- Mail Sorting
- Client satisfaction
- Professional and mature
- Expense Tracking
Timeline
Waitress
Benihana
10.2015 - 11.2015
Personal Assistant to the Owner
Evercool INC
07.2014 - Current
Cashier
Dollar Tree
08.2013 - 11.2013
GED -
Stockton Adult School
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