Shamika Price-McKay

Manager of Starbucks inside Grady Hospital

• Managed all food service inside Grady, however Starbucks was the main focus
• Responsible for launching Starbucks Mobile Order and Pay
• Responsible for setting up and launching all 3rd party ordering/delivery apps for not only Starbucks but Chick-Fil-A
• Contributed to leadership team for implementing company policies and procedures.
• Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.

Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.

• Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
• Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
• Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
• Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
• Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
• Determined layout of store merchandise for visual appeal to consumers.
• Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
• Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
• Liaised with senior leadership to report damaged inventory control tracking and reporting.
• Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
• Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
• Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
• Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
• Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
• Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
• Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.

Implemented Starbucks Standards and Processes.

Trained and implemented training of new HMS HOST (STARBUCKSCOFFEE COMPANY)baristas.

• Interviewed and hired new baristas & supervisors.
• Oversaw labor, food cost, and waste 2012-2021 management.
• Managed more than $3.9 million in annual sales
• Inventory Management - controlled waste to less than 1%
• Proficient in managing P&L
• People manager - direct responsibility for up to 5 shift supervisors and on average 25-30 baristas.
• Overseeing other units as needed
• Personally responsible for developing multiple Baristas into supervisor & supervisors into F&B ops managers
• Worked effectively in fast-paced environments.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Gained strong leadership skills by managing projects from start to finish.
• Managed time efficiently in order to complete all tasks within deadlines.
• Identified issues, analyzed information and provided solutions to problems.