Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamika Reid

Covington,Ga.

Summary

To gain experience and to further a career in within company. Believe, be a very great asset to company. Work hard and learn quick; Put a lot of pride and integrity in work. Utilize skills to create a successful work environment. Vigilant and hands-on leader with good understanding of learning methods and instructional strategies. Applies proficiency to create and execute effective agendas. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

12
12
years of professional experience

Work History

Administration/ Education Coordinator

Childcare Network
Conyers , Georgia
12.2019 - 04.2022
  • Responsible for assisting in operation of childcare programs for children 6 weeks to 5 years old in manner that contributes to their educational and social growth and development
  • Improve quality of education in classroom
  • Assist teachers with their curriculum
  • Drive bus route
  • Close daycare facility
  • Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.
  • Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Attended professional educational and developmental meetings to support accreditation and grant writing.

Assistant Director

Small Wonders
Monroe, GA
09.2018 - 12.2019
  • Planning, managing, marketing, and directing childcare program
  • Maintain center paperwork, kept files on each child and proof of meeting government regulations
  • Supervise and evaluate teachers, provide mentoring and training to help teachers improve their skills.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Created and updated records and files to maintain document compliance.
  • Trained and mentored new employees on industry practices and business operations.
  • Helped management with business operations to align teams, set goals and execute initiatives.
  • Led team of 10 educators in special projects and daily operations.
  • Trained and mentored new employees on industry practices and business operations
  • Created and updated records and files to maintain document compliance
  • Helped management with business operations to align teams, set goals and execute initiatives

Troubleshooting Analyst WAH

Comcast, Arise
New York, NY
07.2016 - 09.2018
  • Assist Comcast customers with technical repair inquiries’’
  • Review, analyze and respond to customers’ billing inquiries
  • Resolve customers’ open issues or questions
  • Troubleshoot technical issues
  • Determine business offerings that customer does not currently have and market appropriate sales offer to upgrade and add on to their service
  • Strive to resolve technical issues on first call
  • Knowledge of Comcast processes and policies
  • Build trust and rapport with Comcast customer through clear, respectful interaction
  • Understand “client call flow”
  • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
  • Correctly code sale accurately and completely for installer
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Saved money by implementing cost-saving initiatives that addressed long-standing problems
  • Managed over 50 customer calls per day. Increased sales by 10%.

Claims Analyst

Winder Adult Care
Winder, GA
01.2006 - 07.2012
  • Monitors liability claims from start to finish
  • Verifying and updating information on submitted claims
  • Reviewing policy to determine which charges are eligible for reimbursement
  • Reconciling claims adjuster's estimates
  • Negotiating payment to all parties and following
  • Helped over 50 customer calls per day. Increased sales by 15%.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
  • Directed and coordinated various investigations conducted by field investigation team
  • Collected insurance information from customers to complete claims and legal files
  • Followed up with insured individuals regarding premium and deductibles payments
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records
  • Testified on behalf of agency as part of criminal and civic proceedings
  • Prepared medical documents for managers or legal personnel

Education

CDA -

Ashworth College
Norcross, GA
02.2022

CDA - Early Childhood Education

Ashworth College
Norcross, GA
02.2022

GED -

Central Georgia Technical College
Macon, GA
07.2003

Skills

  • Curriculum coordination
  • Classroom administration
  • Learning Management System proficiency
  • Observation reports

Timeline

Administration/ Education Coordinator

Childcare Network
12.2019 - 04.2022

Assistant Director

Small Wonders
09.2018 - 12.2019

Troubleshooting Analyst WAH

Comcast, Arise
07.2016 - 09.2018

Claims Analyst

Winder Adult Care
01.2006 - 07.2012

CDA -

Ashworth College

CDA - Early Childhood Education

Ashworth College

GED -

Central Georgia Technical College

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Shamika Reid