Shamika Roberts
Kingston
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Chancellor Insurance Agency
14 Dominica Drive, Kingston, New Kingston, St Andr
03.2020 - Current
- Formulate and create a trainee manual to effectively train over 50 new hires.
- Supervise and oversee tasks given to over 50 junior co-workers.
- Taking on the role of my supervisor when absent.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols to enhance productivity. Some of these practices are: assisting clients' queries; transferring calls to the required departments; maintaining effective communication between agents, clients, managers, and the Sagicor underwriting department; organizing and distributing applications to other branches; and providing assistance to agents in order to have a smoother workflow.
- Processed and vetted an average of 200 life insurance applications per week.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Create and maintain databases to track and record customer data using Microsoft Excel, filing physical copies in an orderly fashion, print and scan documents, which are then saved to a secure drive.
- Take accurate minutes of branch meetings, which are then carefully revised before making new decisions.
- Help to maintain the operation of the office by assisting the reception desk.
Survey Administrator
The University Of The West Indies, Mona
The University Of The West Indies, Mona
07.2017 - 09.2019
- Reduced administration time by leveraging technology for automated survey distribution and follow-up processes.
- Designed visually appealing charts and graphs for clear presentation of complex data findings.
- Streamlined data collection processes for increased efficiency and accuracy in results.
- Delivered effective oral presentations to staff and clients based on data compiled from different research sources.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Collaborated closely with others to develop new surveys and questionnaires, test survey links, and proofread documentation.
Administrative Clerk
Edwin Allen High School
Edwin Allen High School
05.2015 - 08.2015
- Edited and proofread documents for accuracy and completeness.
- Conducted research to assist with routine tasks and special projects.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Voluntary Assistant
Frankfield Health Centre
FrankField Clarendon
07.2013 - 08.2013
- Greeted guests in with friendliness and professionalism.
- Ensured compliance with applicable regulations by maintaining updated knowledge of laws governing nonprofit organizations'' volunteer policies.
- Strengthened relationships with partner organizations by attending meetings, sharing resources, and collaborating on joint initiatives.
- Completed daily logs for management review.
Education
Bachelor of Science - Political Science
The University of The West Indies
The University Of The West Indies, Mona04.2019
Skills
- Verse with CAPSIL
- Minute Taking
- Coordination
- Records Management
- Customer relations and communications
- Multitasking Abilities
- Tech-Savvy
- Problem-solving aptitude
- Decision-Making
- Writing reports
- Interpersonal Communication
- Goal Setting
- Data Collection
- Multitasking and Time Management
- Report Preparation
- Meeting Arrangements
- Insurance processing
- Workflow Planning
- Microsoft word
References
Patricia Martin- baker
Contact number: 1876 503-9422
Heleen Francis
Contact number: 1876 816-4397
Timeline
Administrative Assistant
Chancellor Insurance Agency
03.2020 - Current
Survey Administrator
The University Of The West Indies, Mona
07.2017 - 09.2019
Administrative Clerk
Edwin Allen High School
05.2015 - 08.2015
Voluntary Assistant
Frankfield Health Centre
07.2013 - 08.2013
Bachelor of Science - Political Science
The University of The West Indies
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