Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shamika Roquemore

Greenwood,LA

Summary

To work in a continuously challenging environment that fulfills and expands my professional aspirations, allowing me to utilize my knowledge, experience, and skills. - Experience in all levels of accounts payable. - Proven track record in reconciling transactions; resolving discrepancies; and maintaining vendor relationships. - Strong management skills to include leadership; organizational skills; negotiations; project, time, and inventory management. - Effective communication in English with various administrative levels of the company. - Service-oriented and focused on achieving customer requirements. - Analytical and attentive to details. - Creative and self-motivated. - Quick and apt learner.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Event Planner

Shamika Renea Events, LLC
01.2016 - Current
  • Responsible for securing contracts, organizing, and executing conceptual design for various events
  • Conduct client consultations to develop conceptual design plan for customer’s event
  • Marketing
  • Contract negotiations
  • Employ and supervise team members
  • Coordinate average of7 events per month
  • Maintain spending reports
  • Develop and maintain vendor relationships
  • Responsible for material planning
  • Procure and/or rent materials to include, but not limited to balloons; step and repeats; banners; flatware; linens; flowers; tables and chairs; and any other items needed
  • These duties include:
  • Consultation meetings
  • Develop of scope of work
  • Determine the right amount of material to purchase according to the event plan
  • Identify cash flow opportunities ensuring the procurement of the best quality, delivery, and price
  • Manage product change implementation to minimize obsolescence
  • Liaison between the customer and3rd party suppliers to improve suppliers
  • Executive logistics and design arrangements
  • Perform end of event invoicing and payroll
  • Proactive communication with all stakeholders to ensure seamless coordination
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
  • Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Established working relationships with clients by organizing various events.

CSR/AM Freight Forwarding Logistics Representative

AFS Logistics
08.2017 - 06.2021
  • Responsible for coordinating the safe and most cost-efficient transportation of goods for importers and exporters of various companies
  • Scheduled and tracked pickup to guarantee timely delivery
  • Monitored delivery progress till final destination
  • Expedited shipments as needed
  • Managed client and vendor interactions
  • Administered monthly carrier aging reports to maintain client account currency and prevent credit interruptions
  • Provided exceptional customer service to internal and external customers
  • Performed other duties as assigned
  • Managed approximately 30-40 incoming calls and 70-100 emails per day from customers.'
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.

Accounts Payable/Receptionist

Elite Coil Tubing Solutions LLC
08.2010 - 07.2017
  • Managed and streamlined accounts payable procedures ensuring timely processing and payment of invoices
  • Maintained accurate financial records in QuickBooks
  • Executed payment transactions including checks, electronic payment, and international wire transfers
  • Conducted thorough reconciliation of accounts payable activities
  • Resolved invoice discrepancies
  • Promptly addressed inquiries and request for payment statuses
  • Appropriately escalated concerns to direct supervision as necessary
  • Maintained effective communications with internal and external stakeholders
  • Fostered positive relationships with vendors
  • Exhibited financial and ethical integrity
  • Participated in and provided support for all audits as required
  • Produced and kept monthly production reports
  • Assisted with month-end closing procedures
  • Demonstrated excellent customer service
  • Performed other duties as assigned
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.

Certified Nursing Assistant

Briarcliff Nursing Facility
03.2006 - 08.2010
  • Demonstrated exceptional and compassionate care to maintain patients’ well-being and comfort
  • Provided daily provision of care to patients, including but not limited to: feeding, bathing, and transporting
  • Administered medication
  • Fostered a respectful and supportive environment for clients
  • Upheld patient’s rights
  • Respected patients’ choice regarding rights to accept or refuse treatment
  • Complied with HIPAA regulations
  • Adhered to facility policies
  • Completed necessary training to maintain and uphold certification in good standing
  • Assisted nursing staff as needed
  • Performed all duties assigned
  • Supported needs of 12 residents under long-term care.

Assistant Manager

Stateline BBQ
03.2006 - 06.2010
  • Helped oversee the daily operations of the restaurants
  • Provided outstanding customer service
  • Facilitated a positive dining experience for customers
  • Executed scheduled restaurant openings and closings
  • Supervised staff
  • Appropriately staffed the Front of House (FOH) and Back of House (Back of House) for food preparation and service
  • Adhered to all federal, state, and local health requirements
  • Assisted with interviewing and hiring staff
  • Helped with payroll and personnel activities
  • Assumed all general manager’s duties in their absence
  • Satisfactorily resolved customers’ grievances and inquiries
  • Judiciously resolved internal conflicts
  • Managed inventory
  • Processed Point of Sales (POS) transactions
  • Reconciled daily cash reports
  • Adapted and performed additional duties as needed
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Elysian Fields High
Elysian Fields, TX
05-2005

No Degree -

Bossier Parish Community College
Bossier City, LA

Skills

  • QuickBooks
  • SAP
  • Teams
  • Honeybook
  • MS Office
  • Internet Explorer
  • PayPal

Certification

Certified Nursing Assistant

Timeline

CSR/AM Freight Forwarding Logistics Representative

AFS Logistics
08.2017 - 06.2021

Event Planner

Shamika Renea Events, LLC
01.2016 - Current

Accounts Payable/Receptionist

Elite Coil Tubing Solutions LLC
08.2010 - 07.2017

Certified Nursing Assistant

Briarcliff Nursing Facility
03.2006 - 08.2010

Assistant Manager

Stateline BBQ
03.2006 - 06.2010

High School Diploma -

Elysian Fields High

No Degree -

Bossier Parish Community College

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Shamika Roquemore