Shamika Thompkins
Philadelphia,PA
Summary
Versatile and dedicated professional with experience spanning healthcare, administrative support, and security roles, notably at Ameri Best Home Care. Excelled in patient care, enhancing quality of life, and fostering safe environments. Demonstrated exceptional organizational skills and a commitment to efficiency, achieving significant improvements in patient and workplace safety. Skilled in emergency response and customer service, ensuring a secure and welcoming atmosphere.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Ameri Best Home Care
Philadelphia, PA
06.2015 - Current
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Administrative Assistant
Dockside Condo Association
Philadelphia, PA
04.2020 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Security Officer
Garda World Security
Philadelphia, PA
09.2018 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Cashier
Rite Choice Pharmacy
Philadelphia, PA
10.2016 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Security Officer
Soverign Security
Philadelphia, PA
02.2011 - 06.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
High School Diploma - English Education
John Bartram High School
Philadelphia, PA05.2009
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Dressing assistance
- Wound care
- First aid and safety
- Housekeeping
- Vital signs monitoring
- Behavioral support
- Medication organization
- State Driver's license
- Personal care services
- Home care aide
- Blood glucose monitoring
Languages
English
Elementary
Timeline
Administrative Assistant
Dockside Condo Association
04.2020 - 07.2023
Security Officer
Garda World Security
09.2018 - 03.2022
Cashier
Rite Choice Pharmacy
10.2016 - 03.2019
Home Health Aide
Ameri Best Home Care
06.2015 - Current
Security Officer
Soverign Security
02.2011 - 06.2016
High School Diploma - English Education
John Bartram High School