Shamika Tulloh
Laurel,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Breeder
Dobie Queen Kennel
11.2016 - Current
- Promoting and maintaining positive customer relations
- Aftercare for ear cropping/tail docking/dew claw removal
- Stocked, cleaned and disinfected habitats of animals to protect animal health and wellbeing.
- Kept records of animal health, medical treatment and injections and growth progress.
- Oversaw payment, transfer and documentation for sales of animals to new private and commercial owners.
- Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals with serious illnesses or injuries.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Veterinary Assistant
Banfield Pet Hospital
02.2022 - 04.2023
- Educated clients about the importance of preventative care
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
Accounts Receivable Associate
Globe Life
09.2019 - 12.2021
- Prepared and batched payments for data entry and deposit
- Researched and resolved payment discrepancies
- Cold calling existing customers for payments past due
- Met all required monthly goals, and quotas expected by employer
- Demonstrated excellent customer service skills, with clients, and work colleagues
Assistant Kennel Manager
Willow Bend Veterinary Clinic
10.2021 - 12.2021
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Preparing and delivering meals as specified by owners and medical staff
- Ability to write and give instructions to other kennel staff
- Administer medications
- Cleaning and sanitizing kennels and facilities
Commercial Accounts Rep
Protection One
10.2014 - 05.2017
- Responsible for promoting and maintaining positive customer relations
- Respond to incoming alarm signals from commercial and family dwelling accounts; inform account holders of alarm activity
- High volume call rate
- Problem Solving
Education
High School Diploma -
Stony Point High School
Round Rock, TXcanine specialist certification -
Stratford Career Institute
Certificate - Veterinary Assistant
Animal Behavior College
Online Skills
- Ability to adapt to new situations while ensuring procedures are followed
- Committed to delivering top customer service
- Organized and Team oriented
- Able to problem solve
- Strong Oral and written communication skills
- Patient and compassionate under stress
- Able to lift heavy objects/animals
- Animal Care
- Vaccination Administration
Timeline
Veterinary Assistant
Banfield Pet Hospital
02.2022 - 04.2023
Assistant Kennel Manager
Willow Bend Veterinary Clinic
10.2021 - 12.2021
Accounts Receivable Associate
Globe Life
09.2019 - 12.2021
Breeder
Dobie Queen Kennel
11.2016 - Current
Commercial Accounts Rep
Protection One
10.2014 - 05.2017
High School Diploma -
Stony Point High School
canine specialist certification -
Stratford Career Institute
Certificate - Veterinary Assistant
Animal Behavior College
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