Shamika White
Raleigh,NC
Summary
Focused professional accomplishes efficient, accurate and in-depth research of physical and digital records. Knowledgeable about title documentation and encumbrances, mortgage loans and judgments. Skilled in producing reports and working with search engines to compile and organize large volumes of information. Dedicated Title Examiner used to evaluating records and conducting analysis in fast-paced environments. Offers 3 years of experience. Collaborates cross-functionally with attorneys, lenders and escrow agents to resolve issues. Comprehensive Title Examiner with sound knowledge of First American Title and WFG National. Knowledge of Paragon. Knowledge of Vonage Business, working helpdesk and google drive. Looking to tackle new responsibilities and build upon skills as a title searcher in the Raleigh area. Adept at using public records to research titles and reviewing addendums and reports for accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
I.T. Department
Coldwell Banker Howard Perry & Walston
Raleigh, NC
11.2023 - Current
- Developed and implemented policies, procedures, and systems to ensure efficiency and quality control.
- Resolved customer complaints in a timely manner, providing satisfactory solutions for both parties involved.
- Provided technical assistance to customers by troubleshooting hardware and software issues.
- Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
- Responded to incoming calls, emails and tickets from customers seeking technical assistance.
- Diagnosed and resolved technical hardware and software issues for customers over the phone or via remote access tools.
- Analyzed user information in order to identify underlying problems and develop solutions accordingly.
- Provided detailed instructions on how customers can use various computer applications and programs.
- Ensured that all customer inquiries were answered promptly and professionally.
- Tracked progress of open tickets using the ticketing system until resolution was achieved.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Title Examiner
Coldwell Banker Howard Perry and Walston
Raleigh, NC
12.2019 - 11.2023
- Evaluated documents to determine property ownership.
- Performed title searches, ordered reports and obtained clearance documents.
- Prepared data for processing by organizing information and checking for inaccuracies.
- Exchanged title-related information with realtors and lending personnel.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Work well under pressure
- Process lookups for attorneys and sending prior title policies when needed.
- Fast typer, quick learner and able to adapt to change.
- knowledge of excel spreadsheets
- Well organized
- Knowledge county tax websites and register of deed offices
- knowledge with First American Title, WFG National Title and Title Point.
- Knowledge of MLS database
- Reviewed and analyzed legal documents such as deeds, title abstracts, mortgages, judgments, liens and plats to determine ownership of real estate.
- Conducted research in public records including county courthouses, registries of deeds and other applicable sources for title information.
- Examined chain of title to identify issues or defects that may affect marketability of the property.
- Analyzed prior and current land use regulations to determine any potential restrictions on the use of a particular parcel of land.
- Prepared title commitments with detailed descriptions of outstanding encumbrances affecting a property's title status.
- Verified accuracy and completeness of legal documents before closing a transaction.
- Investigated claims against titles arising from past ownerships or transfers.
- Researched historical documents to verify boundaries between adjacent parcels.
- Identified potential risks associated with titles based on examination results.
Education
High School Diploma -
Mcgavock High School
Nashville, TNSkills
- Diversity and Inclusion
- Operational Efficiency
- Performance Management
- Customer Service
- Report Preparation
- Organizational Skills
- Problem Resolution
- Computer Skills
- People Skills
- Reliable & Trustworthy
- Active Listening
- Good Work Ethic
- Friendly, Positive Attitude
- Microsoft Office
- Follow-Up Skills
- Information Protection
- Systems Analysis
- Application Support
- Data Recovery
- Call Handling
- Tool Maintenance
- Excellent Researching Abilities
- Title Deeds
- Records Analysis
- Records Evaluation
- Property Research
- Document Review
- Loan Documentation
- File Management
- Title Examination
- Accuracy and Precision
- Title Research
- Self Motivation
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
- Problem-Solving Aptitude
- Excellent Communication
- Professional Demeanor
- Multitasking
- Legal Research
- Written Communication
- Research and Analysis
Certification
- Notary License
Timeline
I.T. Department
Coldwell Banker Howard Perry & Walston
11.2023 - Current
Title Examiner
Coldwell Banker Howard Perry and Walston
12.2019 - 11.2023
High School Diploma -
Mcgavock High School
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