Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAMIKA WHITE

Columbus,GA

Summary

Customer Service Specialist with 10+ Years of experience in Marketing, branding, technology and business strategy across retail industries. 8 Years in automotive manufacturing. Versatile and detail oriented professional with leadership experience. Skilled in evaluating staffing needs and implementing training programs that help with employee retention.

Overview

12
12
years of professional experience

Work History

Level 1 Production Team Member

Kia Georgia Inc
West Point, Ga (On-Site)
10.2015 - Current
  • Responsible for working with Process Engineers to create standard work instructions for General assembly processes
  • Partner with Team Leaders and Group Leader to create training schedules and train new team members
  • Collaborate with Quality Control department to execute final stages in manufacturing process
  • Responsible for monitoring key software platform that assist with programming vehicle systems.
  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
  • Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
  • Assisted with quality assurance by conducting inspections, assigning grades to finished products and removing inferior grade items for recycling or disposal.
  • Loaded and unloaded materials and assemblies weighing as much as 10 pounds
  • Inspected final products to assess compliance with quality standards and established tolerances
  • Assisted with quality assurance by conducting inspections, assigning grades to finished products and removing inferior grade items for recycling or disposal
  • Packaged 100+ items per hour to meet challenging production targets.

Assistant Store Manager

Claire's
Columbus, Ga (On-Site)
02.2014 - 10.2015
  • Worked with management to develop and apply digital and physical marketing plans with focus on driving sales and per capita
  • Enhanced methods used to attract, motivate, engage, and retain talent
  • Managed design and development of current compensation programs
  • Analyzed annual turnover costs; Provide monthly reporting for turnover and other reporting areas as needed
  • Forecasted inventory demands to prevent product excess and shortfall
  • Established procedures for managing return of damaged goods, replacement items, incomplete orders, shortages, and appropriate credit arrangements
  • Managed controllable expenses including accounts payable, inventory receiving, etc.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Customer Care Representative

Verizon Wireless
Dothan, AL
10.2012 - 02.2014
    • Responded to customer needs through competent customer service and prompt problem-solving.
    • Assisted call-in customers with questions and orders.
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Navigated multiple computer systems and applications to find information.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
    • Met customer call guidelines for service levels, handle time and productivity.

Mobile Sales Consultant

Best Buy
Dothan, AL (On-Site)
08.2012 - 10.2013
  • Developed client relationships through expertise, proactive engagement, personalized service and focused customer service approach
  • Handled all aspects of sale including customer contracts and warranties, customer payments, cash, and credit card/check transactions
  • Developed, maintained, and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
  • Researched customer issues and determined which solutions would be most effective.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Activated phones on networks such as Verizon, T-Mobile, and At&T.
  • Activated both contract and pre-paid wireless phones for over 100 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts

Education

Master of Science - Business Management

Troy University
Online
05.2024

Bachelor of Science - Fashion Merchandising and Design

Ga Southern University
Statesboro, GA
05.2012

Skills

  • Microsoft Office
  • Purchasing
  • Automotive Manufacturing
  • Technician Assistance
  • Equipment Configuration
  • Continuous Improvements
  • Quality Control
  • Strong Telephone Etiquette
  • Regulatory Compliance
  • Customer Services
  • Ability To Work Independently
  • Problem-Solving
  • Office Equipment
  • Decision Making
  • Administration

Timeline

Level 1 Production Team Member

Kia Georgia Inc
10.2015 - Current

Assistant Store Manager

Claire's
02.2014 - 10.2015

Customer Care Representative

Verizon Wireless
10.2012 - 02.2014

Mobile Sales Consultant

Best Buy
08.2012 - 10.2013

Master of Science - Business Management

Troy University

Bachelor of Science - Fashion Merchandising and Design

Ga Southern University
SHAMIKA WHITE