Shamika Williams
Spring,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Prior Authorization Specialist
Optum
11.2024 - Current
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
Pharmacy Technician
CVS
Panama City, Florida
03.2020 - 06.2024
- Company Overview: Pharmacy chain providing prescription medications and health services. Website: https://www.cvs.com
- Assisted pharmacists in dispensing medications, improving accuracy and efficiency in daily operations
- Managed inventory and restocked supplies, ensuring optimal stock levels and reducing shortages
- Streamlined medication dispensing process, boosting operational efficiency and reducing errors
- Improved accuracy in medication dispensing, contributing to higher patient safety and satisfaction.
- Pharmacy chain providing prescription medications and health services. Website: https://www.cvs.com
Debris Monitor
Landfall Strategies
Panama City, Florida
11.2018 - 07.2019
- Maintained records of waste material collected from job sites for disposal purposes.
- Coordinated with contractors and subcontractors to ensure efficient completion of tasks.
- Conducted interviews with workers to assess their knowledge about safe work practices related to debris monitoring.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers when required.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
Direct Support Professional
Panama City Developmental Center
Panama City, Florida
04.2017 - 11.2018
- Supported individuals with daily activities, enhancing their independence and quality of life
- Developed personalized care plans, leading to improved client satisfaction and well-being
- Collaborated with healthcare professionals to ensure comprehensive care, resulting in better health outcomes
- Monitored and documented clients' progress, providing valuable insights for tailored interventions.
Dietary Aide
Emerald Coast Rehabilitation Center
Fort Walton Beach, Florida
12.2009 - 02.2017
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Retail Sales Associate
TJX Companies
Fort Walton Beach, FL
05.2000 - 08.2005
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted customers with finding the right product for their needs.
- Inspected purchased items for defects before handing them over to customers.
- Provided product information and answered customer questions.
- Offered suggestions for additional items that may be of interest to customers.
Education
Associates of Arts - undefined
Northwest Florida State College
05.2011
Diploma - undefined
Fort Walton Beach High School
05.2002
Skills
- Inventory Management
- Collaboration
- Process Improvement
- Medication Dispensing
- Client Satisfaction
- Documentation
- Stock Management
- HIPAA
- Team Collaboration
Timeline
Prior Authorization Specialist
Optum
11.2024 - Current
Pharmacy Technician
CVS
03.2020 - 06.2024
Debris Monitor
Landfall Strategies
11.2018 - 07.2019
Direct Support Professional
Panama City Developmental Center
04.2017 - 11.2018
Dietary Aide
Emerald Coast Rehabilitation Center
12.2009 - 02.2017
Retail Sales Associate
TJX Companies
05.2000 - 08.2005
Associates of Arts - undefined
Northwest Florida State College
Diploma - undefined
Fort Walton Beach High School
Similar Profiles
Jodi IppolitoJodi Ippolito
Care Advocate - Utilization Review at OptumCare Advocate - Utilization Review at Optum
Christie PyleChristie Pyle
Sr. Medical Coder at OptumSr. Medical Coder at Optum
Andrea ColinAndrea Colin
Medical Assistant at OptumMedical Assistant at Optum
Ashutosh Kumar SinghAshutosh Kumar Singh
Senior Software Engineer at OptumSenior Software Engineer at Optum
Cayla WheatonCayla Wheaton
Mental Health Behavior Specialist at Spring ISDMental Health Behavior Specialist at Spring ISD