Summary
Overview
Work History
Education
Skills
Timeline
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Shamika Williamson

Louisville,KY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Cashier

Zaxby’s
10.2022 - 07.2023
  • Provided customers with exceptional service as they placed their orders and completed their transactions
  • Greeted customers, explained menu items and specials, took food and beverage orders, made change and processing payments accurately, and maintained a clean and organized work station
  • Maintained knowledge of current promotions and deals, and handled customer complaints and inquiries
  • Work as part of a team to ensure that all orders are prepared in a timely and accurate manner.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier/Customer Service Representative

Canes
02.2022 - 05.2022
  • Completed 100+ cash transactions
  • Credit, or debit transactions per shift
  • Met sales goals while following food safety and restaurant policies
  • Assisted other Crew Members in completion of tasks and assignments to ensure continuity of service
  • Greeted customers as they visited the lobby.
  • Assured customer satisfaction
  • Provided excellent customer service
  • Cash Handling

Intern

Black Achievers
01.2022 - 04.2022
  • Assisted with planning a college tour for 50 high school students
  • Called hotels and colleges to schedule accommodations and tours for students, leaders, and chaperones
  • Accurately followed a set budget plan when calling the hotel to inquire about prices for the stay.

Member Service Representative

Teleperformance USA
01.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Researched and answered customer work order status inquiries.
  • Verified bank information via Phone calls.

Seasonal Warehouse Associate

Radial
10.2020 - 12.2020
  • Picked merchandise according to the RF scanner
  • Met all production deadlines and goals during the Christmas season.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Created shipping labels to complete daily order processing.
  • Packed, weighed and shipped items per customer specifications.

Education

GED -

Ahren’s Educational Resources
Louisville, KY
2021

Skills

  • Customer Service
  • Warehouse Operations
  • Computer Skills
  • Time Management
  • Cash Handling Procedures
  • Written and Verbal Communication
  • Critical Thinking
  • Complex Problem Solving
  • Safety Protocols
  • Preparing Food Items
  • Good Listening Skills
  • Problem Resolution
  • High-Volume Environments
  • Customer Support
  • Customer Experience
  • Microsoft Tools
  • Microsoft Outlook
  • Microsoft Project
  • Microsoft Word

Timeline

Cashier

Zaxby’s
10.2022 - 07.2023

Cashier/Customer Service Representative

Canes
02.2022 - 05.2022

Intern

Black Achievers
01.2022 - 04.2022

Member Service Representative

Teleperformance USA
01.2021 - 01.2022

Seasonal Warehouse Associate

Radial
10.2020 - 12.2020

GED -

Ahren’s Educational Resources

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Shamika Williamson