Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAMIKA WILLIAMS

Austin,USA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Program Manager

ENDEAVORS
Austin, TX
08.2023 - 07.2024
  • Developed strategic plans, setting clear objectives and achievable milestones for the team in achieving 215, and more, successful program enrollments.
  • Established strong relationships with key stakeholders, ensuring support for Homelessness Prevention program initiatives.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets while utilizing Salesforce and HMIS (Homeless Management Information System) as a data system for client files.
  • Cultivated positive rapport with fellow employees to boost agency morale and promote employee retention.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.

Emergency Housing Voucher Coordinator (Remote)

TEXAS HOMELESS NETWORK
Austin, TX
06.2022 - 08.2023
  • Implemented and understood Housing Search Assistance operational requirements in HUD Notice PIH 2021-15 while working directly with the Texas Department of Housing and Community Affairs (TDHCA), HCA.
  • Identified affordable housing properties in eligible counties where clients can reside, considering special populations.
  • Communicated to property managers and prospective property managers, about incentives for housing people with negative or no rental history, criminal background, mental illnesses, substance abuse issues, and/or inadequate or no income.
  • Understand tenants' rights and will be available to mediate if problems arise with property manager/tenant relationships.
  • Maintained housing directory, developing strategic partnerships with property managers to increase availability to clients experiencing homelessness and to clients at risk of losing housing.

Customer Retention Specialist (Remote)

GLOBE LIFE
McKinney, TX
06.2021 - 06.2022
  • Serviced inbound calls from current policyholders with the intent of canceling their insurance benefits.
  • Answered questions regarding coverage, premium, and other policy information.
  • Made outbound calls to existing policyholders to collect delinquent premium payments.
  • Conducted reselling the benefits of policies and providing excellent customer service.
  • Identified at-risk accounts through data analysis and initiated appropriate action plans to prevent attrition.

Program Manager

FOUNDATION FOR THE HOMELESS
Austin, TX
10.2019 - 02.2021
  • Designed, developed, and administered client-centered, trauma-informed programs, operating procedures, and program evaluation guidelines for the agency's shelters, housing, rehousing, and self-sufficiency programs.
  • Established and overseen administrative procedures to meet objectives set by the board of directors or senior management to stay within the 90th percentile in housing clients through HUD funded programs.
  • Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
  • Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
  • Wrote, prepared, proofread, and finalized deliverable assignments with close attention to format requirements and deadlines specified in government and non-government grants.

SOAR (SSI/SSDI Outreach Access and Recovery) Specialist

FRONT STEPS
Austin, TX
11.2018 - 10.2019
  • Contributed and offered community-based, recovery-focused support, advocacy, leisure, and enrichment activities to Veterans who desire stable housing and the ability to engage fully in community life by obtaining disability income.
  • Worked directly with gaining documentation needed for submitting SSA benefits application.
  • Worked directly with community outreach teams and engaged the SSVF program, along with the HARP (Homeless Veteran Reintegration Program), clients experiencing homelessness to connect with the appropriate services within the agency to mainstream SSA benefits, for which the client may be eligible and interested in pursuing.
  • Maintained awareness of the 'Housing First' model within rapid rehousing, in assisting clients in achieving resources to achieve housing stability.
  • Utilized motivational interviewing with clients in support for veterans in recovery from mental illness, addiction, or homelessness by helping to identify person-centered strengths and abilities.

Supportive Housing Case Manager

CARITAS OF AUSTIN
Austin, TX
01.2018 - 11.2018
  • Provided case management to approximately 21 participants, as assigned, coming off chronic homelessness.
  • Developed and facilitated psycho-educational and life skills groups designed to maintain clients' housing stability, address self-care issues, and increase clients' income and skill levels.
  • Participated in inter-agency case management collaborations to share information, resources, and problem-solve client challenges and barriers that may impact housing stability.
  • Developed individual service plan with each client to include information and referrals specific to their needs, plan for accessing such services, and follow-up schedule to connect them to housing or support long-term housing stability.
  • Assessed risk factors during intake of clients and documented chronic homeless status, disability, and income requirements to include in housing plan.

Peer Support Specialist

CARITAS OF AUSTIN
Austin, TX
06.2016 - 01.2018
  • Provided community-based, recovery-focused support, advocacy, leisure, and enrichment activities to Veterans who desire stable housing and the ability to engage fully in community life within the rapid re-housing program.
  • Maintained awareness of the 'Housing First' model within rapid rehousing and understanding scoring within HMIS (Homeless Management Information System) to assist clients in achieving resources for housing stability.
  • Created Standard Operating Procedure (SOP) manual for position, adapting into role, and creating policies for positive daily workflow.
  • Utilized motivational interviewing with clients in support of over 100 veterans in recovery from mental illness, addiction, or homelessness by helping to identify person-centered strengths and abilities.
  • Demonstrated extensive knowledge of Trauma-Informed Care and Mental Health Aid training acquired.

Medicaid Eligibility Specialist III

TEXAS HEALTH AND HUMAN SERVICES COMMISSION
Henderson, TX
02.2010 - 08.2011
  • Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
  • Reviewed eligibility of over 1,500 clients for ongoing service while monitoring 4 nursing home facilities in compliance with state and federal requirements.
  • Collaborated with other departments within the organization to resolve issues relating to Medicaid eligibility requirements.
  • Provided technical guidance to staff on program requirements and procedures related to enrollment processes.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.

Dental Technician

UNITED STATES NAVY, USN
San Diego, CA
02.1998 - 11.2004
  • Organized inventories of supplies needed for daily operations such as impression trays and lab materials.
  • Accurately managed budget of three departments, totaling over $1,000,000.
  • Researched and purchased a wide variety of dental supplies, equipment, and contracts while inventorying over $4,000,000 worth of dental and scientific equipment.
  • Managed, directed, guided, and instructed department of 25 dentists and 20 dental assistants.
  • Participated in continuing education courses related to changes in dental technologies or procedures.

Education

Master of Education - Mental Health Counseling

University of The Southwest
Hobbs, NM
10-2017

Bachelor of Science - Management With Emphasis in Sales/Marketing

Kaplan University
Fort Lauderdale, FL
06-2009

Skills

  • Team training and development
  • Social Services
  • Affordable and Fair Housing
  • Tenant rights
  • Scheduling and Planning
  • Financial Analysis
  • Data Analysis
  • Quality Assurance and Compliance Monitoring
  • Project Management

Certification

  • Foundations of Business Intelligence
  • Trauma-Informed Care
  • Trauma-Informed Care in HIV Prevention

Timeline

Program Manager

ENDEAVORS
08.2023 - 07.2024

Emergency Housing Voucher Coordinator (Remote)

TEXAS HOMELESS NETWORK
06.2022 - 08.2023

Customer Retention Specialist (Remote)

GLOBE LIFE
06.2021 - 06.2022

Program Manager

FOUNDATION FOR THE HOMELESS
10.2019 - 02.2021

SOAR (SSI/SSDI Outreach Access and Recovery) Specialist

FRONT STEPS
11.2018 - 10.2019

Supportive Housing Case Manager

CARITAS OF AUSTIN
01.2018 - 11.2018

Peer Support Specialist

CARITAS OF AUSTIN
06.2016 - 01.2018

Medicaid Eligibility Specialist III

TEXAS HEALTH AND HUMAN SERVICES COMMISSION
02.2010 - 08.2011

Dental Technician

UNITED STATES NAVY, USN
02.1998 - 11.2004

Master of Education - Mental Health Counseling

University of The Southwest

Bachelor of Science - Management With Emphasis in Sales/Marketing

Kaplan University

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SHAMIKA WILLIAMS