Shamila Aamir
Pasadena,Maryland
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining administrative processes at Global Pain Management. Expert in HIPAA compliance and patient scheduling, coupled with exceptional customer service skills, ensuring high-quality support and a 20% increase in clinic efficiency. Demonstrates strong medical terminology knowledge and vital sign monitoring, fostering trust and safety in patient interactions.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Global Pain Management
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Cashier
SP Plus Parking
01.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Administrative Assistant
Global Security Consulting And Training Group
09.2018 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Associate of Applied Science - Science Teacher Education
Comsit Collage
01.2009
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- CPR
Languages
English
Hindi
Punjabi
Urdu
Full Professional
Timeline
Medical Assistant
Global Pain Management
01.2024 - Current
Cashier
SP Plus Parking
01.2023 - 12.2023
Administrative Assistant
Global Security Consulting And Training Group
09.2018 - 12.2021
Associate of Applied Science - Science Teacher Education
Comsit Collage
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