Shamila Wharton
Fort Wainwright,AK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Clarksville Montgomery school systems
Clarksville, GA
01.2021 - 10.2023
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Maintained accurate records of student performance, attendance, and behavior.
- Developed creative learning strategies to engage all types of learners.
- Created an environment conducive to learning while managing challenging behaviors.
Homeschool Teacher
Self Employed
Atlanta, GA
08.2015 - 06.2020
- Developed and implemented a comprehensive homeschool curriculum for students of all ages.
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
- Maintained order and discipline with creative strategies focused on keeping young children occupied and entertained during important lessons.
Teller
South State Bank
Savannah, GA
05.2013 - 08.2015
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Customer Service Representative
Collectron
Pooler , GA
06.2012 - 08.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Master of Science - Education
University of Maryland University
Aldephi,Maryland12-2023
Bachelor of Science - Social Science
University of Maryland University
Aldephi , Maryland03-2021
Skills
- Activity management
- Customer Service
- Relationship Building
- Inbound customer calls
Timeline
Substitute Teacher
Clarksville Montgomery school systems
01.2021 - 10.2023
Homeschool Teacher
Self Employed
08.2015 - 06.2020
Teller
South State Bank
05.2013 - 08.2015
Customer Service Representative
Collectron
06.2012 - 08.2013
Master of Science - Education
University of Maryland University
Bachelor of Science - Social Science
University of Maryland University
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