Shamila Wilkins
Brookhaven,Pa
Summary
To obtain a position with a growing company that will allow me to advance by utilizing my abilities and knowledge. My core competencies are customer service, documentation, and leadership roles. Passionate Counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with 10 years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.
Overview
10
10
years of professional experience
Work History
Counselor II
Crozer Chester Medical Center
Chester, PA
07.2023 - Current
- Provided individual and group counseling to clients struggling with mental health issues.
- Conducted initial assessments of clients to diagnose mental health disorders and develop treatment plans.
- Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
- Conducted outreach activities within the community to promote awareness about mental health issues.
- Maintained confidentiality of records relating to clients' treatment.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Mail Handler
United States Post Office
New Castle, DE
02.2019 - Current
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Inspected parcels for any damages prior to delivering them to customers.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Organized outgoing mail into designated bins according to postal regulations.
Residential Counselor
Carelink Community Support Services
Wallingford, PA
04.2018 - 09.2019
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Assisted with crisis intervention services when needed.
- Educated family members about the importance of following through with treatment plans.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
Residential Assistant
Glen Riddle Senior Living
Glen Riddle, PA
04.2017 - 02.2019
- Assisted in the development and implementation of programs to meet the needs of residents.
- Conducted regular meetings with residents to discuss concerns, plan activities, and review policies.
- Developed strategies to address challenging behavior among residents.
- Assisted residents with activities of daily living, such as bathing, grooming and dressing.
- Provided companionship and emotional support to residents.
- Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
Life Skills Assoicate
Elwyn
Aston, PA
11.2014 - 03.2017
- Assisted with the development and implementation of staff policies and procedures.
- Provided guidance on personal hygiene, nutrition, health care access, and mental health issues.
- Developed individualized service plans with clients based on their expressed needs and interests.
- Organized events that promoted self-sufficiency among program participants.
- Provided training to patients on proper hygiene techniques and methods.
- Provided personal care and support to adults with physical disabilities in a residential setting.
Education
Bachelor of Arts - Business Administration/Management
Widener University
Chester, PA12.2022
Associate of Arts - Business Management
Pennsylvania Institute of Technology
Media, PA06.2019
High School Diploma -
Chester High School
Chester, PA06.2013
Skills
- Life Transitions
- Crisis Intervention
- Counseling
- Care Plan Development
- Mail handling
- Distribution Services
- Loading and unloading
- Business Formation
- Patient Advocacy
- Risk Assessments
- Individual and Group Counseling
Timeline
Counselor II
Crozer Chester Medical Center
07.2023 - Current
Mail Handler
United States Post Office
02.2019 - Current
Residential Counselor
Carelink Community Support Services
04.2018 - 09.2019
Residential Assistant
Glen Riddle Senior Living
04.2017 - 02.2019
Life Skills Assoicate
Elwyn
11.2014 - 03.2017
Bachelor of Arts - Business Administration/Management
Widener University
Associate of Arts - Business Management
Pennsylvania Institute of Technology
High School Diploma -
Chester High School
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