Shamill Ingram
Joliet,IL
Summary
Observant Correctional Officer with over 25 years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods. Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
Overview
28
28
years of professional experience
Work History
Correctional Officer
Illinois Department Of Corrections
Joliet, Illinois
04.1996 - 11.2021
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Collaborated with outside agencies such as social workers, psychologists, probation officers., when necessary.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Performed head counts, checking cells for missing inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
Front Desk Associates
Hyatt Regency OakBrook
Oak Brook, IL
07.1993 - 02.1995
- Answered phones, booked reservations, and responded to inquiries from customers.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained inventory levels of office supplies needed for front desk operations.
- Ensured that all registration cards were properly filled out according to hotel policies.
- Collaborated closely with other departments when necessary.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phone and emails to make reservations and take guest information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Welcomed large volume of guests and improved overall customer service.
Education
Associate of Arts - General Studies
Triton College
River Grove, IL01-1994
Governors State University
Park Forest, ILSkills
- Crime Prevention
- Facility Security
- Non-violent intervention
- Evidence Preservation
Timeline
Correctional Officer
Illinois Department Of Corrections
04.1996 - 11.2021
Front Desk Associates
Hyatt Regency OakBrook
07.1993 - 02.1995
Associate of Arts - General Studies
Triton College
Governors State University
Similar Profiles
Lacie BlackwellLacie Blackwell
Correctional Lieutenant at Illinois Department Of CorrectionsCorrectional Lieutenant at Illinois Department Of Corrections
Ryan BonerRyan Boner
Tactical Squad Leader at Illinois Department Of CorrectionsTactical Squad Leader at Illinois Department Of Corrections
Karly YohnkaKarly Yohnka
Correctional Officer at Illinois Department Of CorrectionsCorrectional Officer at Illinois Department Of Corrections
Kendall PrediumKendall Predium
Staff Assistant at Illinois Department Of CorrectionsStaff Assistant at Illinois Department Of Corrections
Agustin SalinasAgustin Salinas
Coffee Shop Worker at El Dorado CafeteriaCoffee Shop Worker at El Dorado Cafeteria