Shamillia Harris
Hopelink
RENTON,Washington
7
years of professional experience
Detail-oriented professional with a solid background in customer service and educational support. Skilled in data entry and file coordination, contributing to improved customer satisfaction and streamlined communication processes. Ready to leverage expertise to drive operational efficiency.
Work History
Customer Service Assistant
9 Months- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed incoming calls and emails, ensuring timely responses to customer requests.
- Processed service applications and documentation, maintaining organized records for reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Student
1 Year 10 Months- Developed curriculum materials to enhance student engagement and learning outcomes.
- Collaborated with faculty to organize educational workshops and seminars for diverse audiences.
- Assisted in research projects, collecting data and analyzing findings to support academic inquiries.
- Facilitated peer tutoring sessions, fostering a collaborative learning environment among students.
Student
3 Years 6 Months- Implemented feedback mechanisms to improve course delivery and student satisfaction rates.
- Coordinated volunteer initiatives, promoting community involvement within the college of education.
- Streamlined communication processes between students and faculty through digital platforms.
- Evaluated program effectiveness, contributing to strategic planning and implementation of educational initiatives.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Completed rigorous readings as directed to support unit learning goals.
Education
Bachelor of Arts - Early Learning And Child Care
- Dean's List
- Early Learners Scholarship Recipient
- Relevant Coursework
- Professional Development
- 3.68GPA
Associate of Applied Science - Early Childhood Studies
- Dean's List
- Honor Roll
- 3.8GPA
Skills
Complaint resolution
Data entry
Customer focus
Documentation and reporting
File coordination
Clerical support
Teamwork and collaboration
Timeline
Customer Service Assistant
Hopelink
01.2026 - CurrentRead More
Student
University of Washington College of Education
08.2023 - 06.2025Read More
Student
Renton Technical College
12.2019 - 06.2023Read More
University of Washington
Bachelor of Arts from Early Learning And Child Care
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Renton Technical College
Associate of Applied Science from Early Childhood Studies
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