Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamillia Harris

RENTON,Washington

Summary

Detail-oriented professional with a solid background in customer service and educational support. Skilled in data entry and file coordination, contributing to improved customer satisfaction and streamlined communication processes. Ready to leverage expertise to drive operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Assistant

Hopelink
Bellevue, WA
01.2026 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed incoming calls and emails, ensuring timely responses to customer requests.
  • Processed service applications and documentation, maintaining organized records for reference.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.

Student

University of Washington College of Education
Seattle, WA
08.2023 - 06.2025
  • Developed curriculum materials to enhance student engagement and learning outcomes.
  • Collaborated with faculty to organize educational workshops and seminars for diverse audiences.
  • Assisted in research projects, collecting data and analyzing findings to support academic inquiries.
  • Facilitated peer tutoring sessions, fostering a collaborative learning environment among students.

Student

Renton Technical College
Renton, WA
12.2019 - 06.2023
  • Implemented feedback mechanisms to improve course delivery and student satisfaction rates.
  • Coordinated volunteer initiatives, promoting community involvement within the college of education.
  • Streamlined communication processes between students and faculty through digital platforms.
  • Evaluated program effectiveness, contributing to strategic planning and implementation of educational initiatives.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Completed rigorous readings as directed to support unit learning goals.

Education

Bachelor of Arts - Early Learning And Child Care

University of Washington
Seattle, WA
08-2023

Associate of Applied Science - Early Childhood Studies

Renton Technical College
Renton, WA
12-2019

Skills

  • Complaint resolution
  • Data entry
  • Customer focus
  • Documentation and reporting
  • File coordination
  • Clerical support
  • Teamwork and collaboration

Timeline

Customer Service Assistant

Hopelink
01.2026 - Current

Student

University of Washington College of Education
08.2023 - 06.2025

Student

Renton Technical College
12.2019 - 06.2023

Bachelor of Arts - Early Learning And Child Care

University of Washington

Associate of Applied Science - Early Childhood Studies

Renton Technical College