Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shamim Mitu

Richmond,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

16
16
years of professional experience

Work History

Operations Manager

Ross Dress For Less
09.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

General Manager

Dennys Restaurant
07.2007 - 08.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Help Desk Support Specialist

Maitre'd
03.2014 - 07.2021
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Patched software and installed new versions to eliminate security problems and protect data.

Business Owner

Texas Pizza
03.2013 - 07.2014
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Education

High School Diploma -

Kushtia Collage
Kushtia, Bangladesh
09.1990

Skills

  • Staff Training
  • Policy and Procedure Implementation
  • Supply Chain Distribution
  • Staff Management
  • Customer Service
  • Order Supplies
  • Manage Budgets
  • Market Growth
  • Multi-Unit Operations Management
  • Management
  • Project Development
  • Sales Activities
  • Veritas NetBackup
  • Microsoft Visual Basic

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Spanish
Elementary

Timeline

Operations Manager

Ross Dress For Less
09.2022 - Current

Help Desk Support Specialist

Maitre'd
03.2014 - 07.2021

Business Owner

Texas Pizza
03.2013 - 07.2014

General Manager

Dennys Restaurant
07.2007 - 08.2021

High School Diploma -

Kushtia Collage

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Shamim Mitu