Shamima Akter
Los Angeles,CA
Summary
Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
12
12
years of professional experience
Work History
Management Trainee
Hello World Communications
CHATTOGRAM, Bangladesh
10.2021 - 03.2022
- Developed and implemented marketing strategies to increase customer base.
- Developed and maintained relationships with vendors and suppliers.
- Participated in risk management assessments and mitigation planning.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Teaching Assistant
CHILD SYME ACADEMY
CHATTOGRAM, BANGLADESH
01.2017 - 09.2021
- Supervised children and participated with children in activities.
- Facilitated group discussions among students to encourage critical thinking skills.
- Prepared and set up equipment and materials for laboratory sessions.
- Implemented classroom rules and procedures to maintain discipline and order.
- Maintained accurate records of student attendance and performance.
- Assisted teachers with lesson preparation and curriculum implementation.
Teaching Assistant
Orbit Credit School And College
Chattogram, Bangladesh
01.2015 - 12.2016
- Supervised children and participated with children in activities.
- Facilitated group discussions among students to encourage critical thinking skills.
- Prepared and set up equipment and materials for laboratory sessions.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Coordinated with teachers to identify and support students with special needs.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Communicated regularly with parents about their child's progress in school.
Customer Service Assistantunder
Retail Operation AGORA LIMITED
, Bangladesh
06.2010 - 10.2012
- Contacted customers about potential service upgrades, new services and account changes.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Strengthened customer retention by offering discount options.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with other departments to resolve complex issues.
- Mentored junior team members and managed employee relationships.
Education
MBA - Management in Business Analytics
International American University
Los Angeles, CAMBA - Management
National University
BANGLADESH 10-2016
BBA -
National University
BANGLADESH 01-2011
High School Diploma -
Board Of Intermediate And Secondary Education
CHATTOGRAM, Bangladesh 09-2005
Skills
- Resource allocation
- Human resources
- Business planning
- Schedule management
- Patience and understanding
- Project Support
- Forecasting skills
- Business administration
- Staffing requirements
- Customer service
- Operations support
- Staff management
- Superb time management
- Staff training
Timeline
Management Trainee
Hello World Communications
10.2021 - 03.2022
Teaching Assistant
CHILD SYME ACADEMY
01.2017 - 09.2021
Teaching Assistant
Orbit Credit School And College
01.2015 - 12.2016
Customer Service Assistantunder
Retail Operation AGORA LIMITED
06.2010 - 10.2012
MBA - Management in Business Analytics
International American University
MBA - Management
National University
BBA -
National University
High School Diploma -
Board Of Intermediate And Secondary Education