Shamima Chowdhury

Overall responsibility is to increase the customer base of the products of Forever living in Bangladesh. provided orientation to the salespeople on new products. Product branding with existing and future customers. Responsible for product marketing in the USA including increasing of customer base. Responsible for increasing sales, maintaining customer relations, and reminding people to increase their awareness raising for new products

• Handled returns and exchanges according to company policies.
• Helped customers find specific products, answered questions, and offered product advice.
• Processed transactions using a point-of-sale system.
• Conducted inventories on a regular basis to track stock levels.
• Assessed customer needs to provide assistance and information on product features.
• Answered store and merchandise questions and led customers to wanted items.
• Organized stockroom shelves according to size, color or style.
• Cleaned shelves, counters and tables to maintain organized store.
• Developed trusting relationships with customers by making personal connections.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Handled customer complaints in a professional manner.
• Maintained up-to-date knowledge of store merchandise and policies.
• Assisted customers with product selection, sizing and styling.
• Organized store by returning merchandise to proper areas and restocked displays.
• Computed purchases and received and processed cash or credit payment.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Described merchandise and explained use, operation and care.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Ticketed, arranged and displayed merchandise to promote sales.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Engaged customers in friendly, professional dialogue to determine needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Greeted customers to determine wants or needs.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Collected payments and provided accurate change.
• Worked effectively in team environments to make the workplace more productive.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Provided support and guidance to colleagues to maintain a collaborative work environment.