Shaminda Fernando

• Oversee IT Department carrying a $2M budget annually.
• Managed a team of 8+ IT professionals to increase project efficiency by 27% in the first year of assuming the role.
• Coordinated technical training and personal development classes for 8 staff members.
• Interacted and negotiated pricing and terms with 80 vendors, 5 outsources, and 10 contractors to secure products and services.
• Conferred with 8 high level executives to advise and plan for short-term and long-term IT system upgrade needs.
• Collaborated with 15 other departments to help meet IT needs and properly integrate and secure systems.
• Implemented ITIL best practices, which improved incident resolution time and customer satisfaction by 73% YoY.
• Spearheaded migrating critical systems to the cloud, reducing monthly infrastructure costs by $500K+ and improving scalability.
• Collaborated with a 10-person executive leadership to design and execute IT strategy aligned with business goals.
• Implemented proactive monitoring and maintenance strategies that led to a 91.5% server uptime in the first year, reducing downtime incidents by 45 minutes.
• Streamlined server infrastructure, saving the company $110K+ annually in hardware and maintenance costs while maintaining performance.
• Implemented robust security measures that reduced security incidents by 45% and fully complied with industry standards.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw daily performance of computer systems and immediately responded to Network and Software issues to keep network up and running.
• Managed life cycle replacement of hardware and software.
• Implemented and maintained technology and software budget.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Developed strong communication and organizational skills through working on group projects.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Developed and maintained courteous and effective working relationships.
• Communicated regularly with customers concerning data exchange and technology integration.

Oversee department in manager’s absence. Assign projects, delegate responsibilities and train programmers. Involved in hiring and termination decision-making process.

• Analyzed, developed, maintained cutting-edge software for Neaton and two sister companies.
• Coordinate, design and implementation of applications, collaborating with project managers, engineering teams to ensure completion of on-time project deliverables.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Designed intuitive graphical user interfaces to improve user experience.
• Discussed issues with team members to provide resolution and apply best practices.
• Translated customer requirements into written use cases.
• Cultivated interpersonal skills by building positive relationships with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.