Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Shamine Harrison

Shamine Harrison

Leesburg,GA

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Licensed Realtor supporting buyers and sellers throughout all phases of real estate transactions. Provides accurate and detailed information to clients and company. Committed to customer service excellence.

Client-oriented successful in developing long-term relationships with clients. Resourceful team player exceptionally skilled in preparing contract documents, coordinating appointments and creating marketing materials. . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Licensed Realtor

Exp Realty
06.2022 - Current
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Expanded client base through targeted networking efforts and referral programs, resulting in increased business opportunities.

Licensed Insurance Agent

Direct Auto
01.2021 - Current
  • Cross selling and customer retention
  • Maintain customers record
  • Generating prospect leads
  • Handling policy renewals
  • Meet with clients.

21st Century Rentals

09.2019 - Current
  • Verified accuracy of tenant data
  • Property management
  • Generated daily reports regarding move-ins, move-outs, vacancies, and maintenance report
  • Data entry
  • Provided advice and assistance to potential tenants
  • Prepaid newsletters on upcoming events
  • Maintained new/old tenant files
  • Complied with HUD applicable regulation
  • Made daily deposits
  • Accepted payments and fees
  • Walk-Through Inspections
  • Reported any discrepancies to maintenance
  • Answered calls.
  • Gained strong leadership skills by managing projects from start to finish.

Patricio

09.2018 - 09.2019
  • Test military mask
  • Inspected military mask for leaks
  • Received mask
  • Shipped masks.

Kalman and Company Warehouse

01.2017 - 01.2018
  • Receiving and processing
  • Picking and filling orders
  • Counting
  • Packing and shipping
  • Trained new employees
  • Organizing and retrieving orders
  • Data entry
  • Inspected materials military orders
  • Collected and kept records of samples of products or materials
  • Ensuring materials are accurate and acceptable quantity and quality.

Cross Operations Agent

07.2014 - 07.2017
  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from gate positions
  • Safeguard cargo, baggage and mail from damage, loss, and weather
  • Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
  • Operate sophisticated machinery, work comfortably in extremely loud environment and work at height, in addition to several other strenuous, repetitive lifting tasks that will involve placing baggage in aircraft bins and on transport carts
  • Use computers to read, enter information, and operate baggage scanners as well as assist with record keeping and documentation to ensure baggage and cargo are routed correctly to passenger's destination
  • Booked/ Rebooked Delta customers.

Apple Connect

07.2014 - 07.2017
  • Support customers via phone, e-mail, chat, and/or in person
  • Passion for customer service and ownership of customer experience including comprehensive issue resolution
  • Effectively tailor communications to customers
  • Self-manage and work independently in fast-paced, constantly changing environment
  • Effective time management including ability to multitask, organize and prioritize
  • Research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of following is required; iOS, Smartphone, Tablet, PC or Mac
  • Acquire skills in technical troubleshooting. Also eager to learn and take on new challenges.

Calhoun State Prison

04.2011 - 05.2013
  • Enforced rules and maintained order within prisons
  • Supervise activities of inmates
  • Search inmates for contraband items
  • Report inmate conduct
  • Daily count reports of inmates every 3 hours
  • Supervised 220 male inmates per 12-hour shift.

Teleperformance

07.2009 - 04.2011
  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Meet and exceed sales goals with proven ability to advance sales and build customer relationship
  • Identify hesitations, overcome objections, and close upsell
  • Work with confidential customer information and treat it sensitively
  • Appropriately communicate with customers
  • Reinforce, communicate, and review purchase decision throughout customer interaction
  • Aim to resolve issues on first call by being proactive in customer service approach.

Education

High School Diploma -

Westover High School, Albany Ga
06.2000

Some College (No Degree) -

Troy University, Albay GA

Skills

  • Reconciliation of cash and other forms of payment
  • Managing and processing inquiries by phone, in writing or in person
  • Researching information electronically
  • Filing and photocopying
  • Front office administrative Operations
  • Outstanding customer service
  • Screening tenants
  • Teamwork
  • Dependability

References

1.Octavious Williams  770 686 6544


2.Miranda Wysinger 229 881 1172

 

3. Pam Green Jackson 229 894 2499

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • Certified VA Realtor, NFAR - 11/13/2024

Timeline

Licensed Realtor - Exp Realty
06.2022 - Current
Licensed Insurance Agent - Direct Auto
01.2021 - Current
21st Century Rentals -
09.2019 - Current
Patricio -
09.2018 - 09.2019
Kalman and Company Warehouse -
01.2017 - 01.2018
Cross Operations Agent -
07.2014 - 07.2017
Apple Connect -
07.2014 - 07.2017
Calhoun State Prison -
04.2011 - 05.2013
Teleperformance -
07.2009 - 04.2011
Westover High School - High School Diploma,
Troy University - Some College (No Degree),

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Shamine Harrison