Shamine Morgan
Dallas ,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Agent
Driveway Lithia Motors
07.2018 - 05.2021
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Verified Required Electronic Documents
Sales Agent
Everything Breaks
05.2021 - 11.2021
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
Customer Service Representative
McKesson Specialty Health
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Submitted prescriptions for patients for corresponding pharmacy.
Education
High School Diploma -
Lancaster High School
Lancaster, TX06.2018
Skills
- Appointment Scheduling
- Data Entry
- Product Sales
- Critical Thinking
- Medical Terminology Knowledge
- Microsoft Outlook
- Computer Proficiency
- Active Listening
- CRM Software
- Sales Expertise
- Microsoft Excel
- Customer Service
- Customer Relationship Management (CRM)
- Call Center Operations
- SalesForce CRM System Proficiency
- Five9ine
- Eligibility Determination
- Insurance Verification
Timeline
Customer Service Representative
McKesson Specialty Health
11.2021 - Current
Sales Agent
Everything Breaks
05.2021 - 11.2021
Sales Agent
Driveway Lithia Motors
07.2018 - 05.2021
High School Diploma -
Lancaster High School
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