Shamine Stanislas
Philadelphia,PA
Summary
Dynamic customer service professional with extensive experience at Tracfone Wireless, excelling in problem resolution and client relations. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and team development, fostering loyalty and repeat business while maintaining high service standards.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Goodwill
01.2025 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience.
- Assisted in training new team members on customer service protocols and systems.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled escalated issues promptly, ensuring swift resolutions for customers.
- Maintained accurate records of customer interactions to support operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Caregiver
New Century Homecare
01.2024 - 05.2025
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered medication and monitored health conditions to ensure client safety.
- Implemented personalized care plans in collaboration with healthcare professionals.
- Communicated effectively with families to provide updates on client progress.
- Maintained a clean and safe environment for clients, adhering to hygiene standards.
- Documented client care activities accurately, ensuring compliance with regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Sales Manager
Self Employed
2019 - 2022
- Developed and executed sales strategies to enhance market presence and customer acquisition.
- Trained and mentored junior sales staff to improve team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
- Established strong relationships with clients, resulting in increased customer retention and loyalty.
- Conducted regular sales meetings to review progress, set targets, and motivate team members.
- Monitored competitor activities to inform strategic decision-making and maintain competitive advantage.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Customer Service Representative
Tracfone Wireless, Allied Contact Center & BPO
2013 - 2019
- Utilized CRM software to track interactions and ensure follow-up with customers.
- Collaborated with cross-functional teams to address customer feedback and improve service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
East Ruimveldt High
Georgetown, Guyana06.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Call management
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Filing
- Assertiveness
Timeline
Customer Service Representative
Goodwill
01.2025 - 11.2025
Caregiver
New Century Homecare
01.2024 - 05.2025
Sales Manager
Self Employed
2019 - 2022
Customer Service Representative
Tracfone Wireless, Allied Contact Center & BPO
2013 - 2019
High School Diploma -
East Ruimveldt High