Shamine Townsend
Indianapolis,IN
Summary
I am a very hard worker,reliable,good time management skills and ready to work. Willing to relocate: Anywhere Authorized to work in the US for any employer
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dozer Health
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Associate
Dolllar Tree
09.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
DSP (Direct Support Professional)
Dungarvin
08.2021 - 07.2023
- I assisted and helped adults with mild to difficult disabilities. I provided transportation to the individuals to where ever they wanted to go. I helped to prepare meals and assisted them with there meal prep.
Customer Service Representative
TSD Global
08.2019 - 02.2021
- Taking Inbound online food orders for various restaurants.
- Light typing using a computer and different computer software.
Security Officer
Securitex
05.2018 - 03.2019
- Helped to secure various properties.
- Watched CCTV monitors to help eliminate theft and break-ins.
- Answered multi line phones in a professional business manner.
Security Guard
Securitas
01.2018 - 04.2018
- Helped to secure various properties.
- Watched CCTV monitors to help eliminate theft and break-ins.
- Answered multi line phones in a professional business manner.
- Did patrols of the properties every hour.
Education
Associate Of Science - Medical Assistance
Skills
- Security
- Word
- Customer Service
- Stocking
- Organizational Skills
- CSR
- Call Center
- Customer Care
- Troubleshooting
- Customer Support
- Computer Skills (10 years)
- Telemarketing (5 years)
- CCTV
- Multi-line Phone Systems
- Meal Preparation
- Custodial Experience
- Technical Support
- Home care
- Caregiving
- English
- Assembly
- Mentoring
- Customer service
- Typing
- Communication skills
- Organizational skills
Certification
- Security Guard
- CPR Certification
Timeline
Customer Service Representative - Dozer Health
01.2025 - Current
Sales Associate - Dolllar Tree
09.2024 - 01.2025
DSP (Direct Support Professional) - Dungarvin
08.2021 - 07.2023
Customer Service Representative - TSD Global
08.2019 - 02.2021
Security Officer - Securitex
05.2018 - 03.2019
Security Guard - Securitas
01.2018 - 04.2018
Brown Mackie College - Associate Of Science, Medical Assistance
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