Shaminika Moses
Beaumont,TX
Summary
Accomplished and results-driven professional with extensive experience in insurance sales, healthcare, and customer service. Proficient in policy analysis, client management, and patient care. Demonstrates exceptional ability to tailor insurance solutions to meet clients' needs, provide outstanding customer service, and support medical teams in high-pressure environments. Certified Professional Tax Preparer and Notary Public with a strong commitment to accuracy, integrity, and confidentiality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Harmony Care
01.2025 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Life Insurance Representative
American National Life Insurance
07.2021 - Current
- Negotiated terms and conditions of life insurance policies to meet client needs
- Assisted clients with policy changes, claims processing, and resolving inquiries
- Met and exceeded sales goals through strategic planning and effective marketing
- Developed and implemented marketing strategies to promote life insurance products
- Stayed informed about new products and services in the life insurance industry
- Analyzed clients' current insurance coverage and provided tailored advice on additional coverage options
Insurance Specialist
Budget Auto Insurance
04.2017 - Current
- Successfully sold auto insurance policies that provide coverage for vehicle damage, accidents, theft, property loss, natural disasters, and vandalism
- Conducted in-depth policy analysis to tailor insurance solutions to clients' specific needs and financial situations
- Assisted clients with claims processing, policy renewals, and inquiries, ensuring a high level of customer satisfaction
- Engaged in cold calling and proactive outreach to prospective clients, resulting in a significant increase in sales
- Maintained meticulous records of client interactions, policy details, and transactions
Direct Support Professional
Spindletop
06.2020 - 07.2021
- Provided a variety of rehabilitation services to individuals with intellectual and developmental disabilities
- Ensured services were delivered according to the Individual's Person Directed Plan (PDP), Individual Plan of Care (IPC), and implementation plan (IP)
- Assisted individuals in acquiring, retaining, and improving self-help, socialization, and adaptive skills
- Provided age-appropriate activities to enhance self-esteem and maximize functional levels
- Supported community integration and participation through training and support activities
- Assisted individuals who could not manage personal care needs and provided necessary transportation
- Maintained detailed documentation of all services performed and managed a caseload
Emergency Room Technician/Pediatric Room Tech
Baptist Hospital
10.2012 - 02.2017
- Provided comprehensive care to patients with a range of medical conditions, including strokes, head traumas, comas, intracranial hematomas, and sexually transmitted diseases
- Accurately recorded patients' vital signs, such as temperature, pulse, blood pressure, cholesterol levels, and blood sugar levels
- Assisted in patient care by performing EKGs, blood draws, eye exams, drug tests, and specimen collection
- Cleaned and sterilized medical instruments, disposed of contaminated supplies, and maintained a sterile environment
- Managed and updated patient charts and confidential files, ensuring accuracy and compliance with healthcare regulations
- Recognized and reported abnormalities and changes in patients' health status to the nursing staff
Restorative Nurse Aide/Certified Nurse Aide
Beaumont Healthcare
09.2007 - 10.2012
- Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, and feeding
- Monitored and documented residents' status, including mood changes, mobility activities, eating percentages, and daily input and output
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment, ensuring their safety and comfort
- Reported patients' complaints and changes in health status to the case manager, facilitating timely interventions
Customer Service Representative/Cashier
Kohl's
04.2006 - 11.2011
- Delivered exceptional customer service by actively listening to customers' concerns and providing appropriate feedback
- Managed cash registers, opened and closed the store, and handled cash transactions accurately
- Trained new associates on cash drawer operations and store procedures, ensuring their successful integration into the team
- Contributed to the store's quarterly goals by demonstrating a willingness to learn and adapt to new responsibilities
Rehabilitation Technician
Clairmont Nursing Home
01.2001 - 08.2007
- Facilitated activities of daily living (ADLs) and assisted patients with functional mobility exercises to improve their quality of life
- Provided compassionate care to patients and their families, ensuring their comfort and well-being
- Instructed patients in the safe and effective use of rehabilitation equipment, including pulleys, weights, and inclined surfaces
Education
Healthcare Management - Nursing
Lamar Institute of Technology
Beaumont, TX01.2025
Certificate of Completion - Childcare Development
Texas Department of Health
Beaumont, TX07.2017
Vision & Hearing Screener - Healthcare
Texas Department of Health
Houston, TX06.2017
Certified Nurse Aide - EKG, Sama, Phlebotomy
Baptist Educational
Beaumont, TX01.1999
Skills
- Policy analysis
- Underwriting expertise
- Estate planning
- Sales proficiency
- Vital signs monitoring
- Electronic charting
- Patient relationship building
- Direct patient care
- HIPAA
- Healthcare ethics
- Adaptive team player
- Client relations
- Complaint handling
- Professional telephone demeanor
- Microsoft PowerPoint
- Microsoft Office Suite
- Medical terminology
- Multitasking and organization
Certification
- Professional Tax Preparer, Prepare tax returns for individuals and small businesses. Conduct client interviews to obtain information on taxable income and deductible expenses. Utilize all appropriate adjustments, deductions, and credits to minimize clients' tax liabilities.
- Certified Notary Public, Witness and authenticate signatures, administer oaths, verify signatures, and take affidavits. Prevent fraud and theft in public matters through meticulous verification processes.
Timeline
Human Resources Manager
Harmony Care
01.2025 - Current
Life Insurance Representative
American National Life Insurance
07.2021 - Current
Direct Support Professional
Spindletop
06.2020 - 07.2021
Insurance Specialist
Budget Auto Insurance
04.2017 - Current
Emergency Room Technician/Pediatric Room Tech
Baptist Hospital
10.2012 - 02.2017
Restorative Nurse Aide/Certified Nurse Aide
Beaumont Healthcare
09.2007 - 10.2012
Customer Service Representative/Cashier
Kohl's
04.2006 - 11.2011
Rehabilitation Technician
Clairmont Nursing Home
01.2001 - 08.2007
Healthcare Management - Nursing
Lamar Institute of Technology
Certificate of Completion - Childcare Development
Texas Department of Health
Vision & Hearing Screener - Healthcare
Texas Department of Health
Certified Nurse Aide - EKG, Sama, Phlebotomy
Baptist Educational
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