Shamiquia Johnson
Fort Worth,Texas
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
5
5
years of professional experience
Work History
Caregiver
Outreach Health Services
05.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service Representative
Alpine
07.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Data Entry Clerk
General Motors Co
03.2019 - 08.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Data Entry Clerk
M&M Manufacturing Company
06.2020 - 06.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TXSkills
- Documentation
- Incident Reporting
- Patient Companionship
- Progress Documentation
- Meal Preparation
- Basic Housekeeping
Timeline
Caregiver
Outreach Health Services
05.2023 - Current
Customer Service Representative
Alpine
07.2021 - 05.2023
Data Entry Clerk
M&M Manufacturing Company
06.2020 - 06.2021
Data Entry Clerk
General Motors Co
03.2019 - 08.2021
High School Diploma -
Eastern Hills High School
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