Shamir Evans
Asbury Park
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Dungarvin
12.2023 - 09.2025
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Developed and implemented personalized care plans tailored to client needs and preferences.
- Assisted clients in accessing community resources, fostering social integration and engagement.
- Monitored client progress, documenting changes to inform adjustments in care strategies.
- Trained new staff on best practices for client interaction and safety protocols.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Corporate Travel Consultant
Expedia
10.2021 - 12.2023
- Account Management, Customer Service, Customer Support.
- Responsible for coordinating and booking worldwide vacations and travel needs for American Express Platinum and Black Card Holders.
- Arranged routine and complex domestic and international business travel for air, car, hotel, limo and rail.
- Provided ongoing support to Executives and Admins through consulting.
- Ensured optimum customer service while coordinating interdepartmental responsibilities.
- Used positive telephone service techniques; performed special customer requests and maintained excellent client relations.
- Provided a unique level of service, outstanding Sabre skills, as well as vast destination knowledge.
- Coordinated and participated in promotional activities and trade shows.
- Traveled nationally and internationally to meet with customers and deliver clear company messages.
- Communicated with key clients in handling inquiries, researching travel options, providing quotations, planning an itinerary for business trips.
- Reserved with tour guides, hotels, airlines, auxiliary transportation, and other vendors accordingly.
- Arranged and monitored multiple groups on a daily basis and kept clients updated from the initial phase to the end.
- Negotiated corporate rates with various service providers to keep the cost down.
Group Home Manager
Monmouth Behavioral
12.2019 - 11.2021
- Strong Analytical, Critical and Conceptual Thinking, Independent Thinker, and A-Team Player, Interpersonal Skills, MS Office Suite, Customer Service, Retail, and Secretarial.
- Assisted individuals with their daily life activities and personal hygiene.
- Responsible for following each Individuals personal support plan/objectives.
- Kept a clean environment and cooked meals according to their medical/healthcare requirements.
- Administered medications at designated times according to Doctor's orders.
- Transported to and from Day Hab or any scheduled medical appointments.
- Reported any medical issues immediately to the nursing department.
- Oversaw activities, budgets, and schedules for adult group homes and ensure all residents.
IT Technical Support
Bank Of America
10.2018 - 09.2019
- Windows OS , Active Directory , Networking , TCP/IP , Customer Service , Administrative Support , Troubleshooting , Desktop Support , Networking
- Responsible for the smooth running of computer systems and ensuring users get maximum benefits from them by installing and configuring computer hardware, operating systems, and applications.
- Talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve the issues.
- Following diagrams and written instructions to repair a fault or set up a system.
- Setting up new users accounts and profiles and dealing with password issues.
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
- Softwares (OS, MSOffice, and Ticketing) installation on server and client systems.
- Troubleshooting system and network problems - supporting the roll-out of new applications - responding within agreed time limits to call-outs.
Education
Bachelor’s -
Kean University
09.2025
Diploma - undefined
Asbury Park High School
06.2019
Skills
- Computer technology
- Data analysis
- Math
- SEO/SEM
- Marketing
- Project management
- Design
- Cloud computing
- Mobile development
- Network structure & development
- Engineering
- Communication
- Teamwork
- Empathy
- Adaptability
- Problem-solving
- Creativity
- Work ethic
- Interpersonal skills
- Time management
- Leadership
- Attention to detail
- Collaboration
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- Direct patient care
- Appointment scheduling
- Patient care
LANGUAGES
English
Timeline
Direct Support Professional
Dungarvin
12.2023 - 09.2025
Corporate Travel Consultant
Expedia
10.2021 - 12.2023
Group Home Manager
Monmouth Behavioral
12.2019 - 11.2021
IT Technical Support
Bank Of America
10.2018 - 09.2019
Diploma - undefined
Asbury Park High School
Bachelor’s -
Kean University
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