Shamir Halbert
Birmingham,AL
Summary
Experienced with financial operations, team leadership, and customer service excellence. Utilizes strong problem-solving capabilities to streamline processes and enhance customer interactions. Track record of fostering collaborative team environment and maintaining high standards of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Community Choice Financial Inc.
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
Head Teller/Customer Service Representative
Wells Fargo
01.2023 - Current
- Processing and handling cash, check, and payment transactions
- Provided digital product education to customers.
- Developed branch referrals to increase business opportunities.
- Scheduled appointments efficiently.
- Executed clerical responsibilities effectively.
FOH/BOH Manager
Ashley Mac
09.2018 - 11.2022
- Assisted with new hire orientation and employee training.
- Worked with coworkers to complete tasks.
- Met deadlines while maintaining high-quality deliverables.
- Provided efficient and courteous service to customers at all times.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Responded quickly to meet customer needs and resolve problems.
- Troubleshot minor problems and reported larger technical issues.
- Increased sales for holiday orders
Manager
CVS Health
01.2021 - 05.2022
- Optimized inventory displays to drive customer engagement.
- Designed and implemented planograms.
- Monitored and upheld quality assurance protocols.
- Customer service
- Price changes
- Inventory
- Cash management
Server/Waiter
Arlington historic house and museum
01.2017 - 01.2018
- Deliver excellent customer service to guests
- Prep dishes for service
- Fold napkins/roll silverware
- Set tables for lunch service
- Serve guest plates/beverages
- Assist Chef with prepping/baking food and making beverages
Education
Associate's degree - Business
Jefferson State Community College
Birmingham, ALHigh school or equivalent - undefined
Oak Mt High School
Skills
-Management
-Cash handling
-Administrative duties
-Customer Service
Certification
Driver's License
Timeline
Store Manager
Community Choice Financial Inc.
01.2025 - Current
Head Teller/Customer Service Representative
Wells Fargo
01.2023 - Current
Manager
CVS Health
01.2021 - 05.2022
FOH/BOH Manager
Ashley Mac
09.2018 - 11.2022
Server/Waiter
Arlington historic house and museum
01.2017 - 01.2018
High school or equivalent - undefined
Oak Mt High School
Associate's degree - Business
Jefferson State Community College