Shamir Ivan Brooks James
Maggie Valley,NC
Summary
Passionate, Responsible and 10+ years experience in customer service , Honest and Reliable. I provide quality service at high traffic. Maintain professionalism and proper etiquette at all times , Great at Tracking sales and assisting my co workers adjusting menus accordingly.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Bar Back
QuarterDeck Restaurant/Sea Pines Resort
03.2023 - 11.2023
- Prepare mixers, juices and cocktail garnishes.
- Collected empty glasses and bottles to maintain cleanliness and organization of the bar area.
- Restock the bar with straws, coasters and napkins.
- Restocked peanuts and fruits at the bar to ensure guest satisfaction.
- Tidy up tables, counters and other bar areas.
- Replaced empty beer kegs with full ones to maintain supply. and replace liquor bottles.
- Ensured cleanliness by removing trash regularly. and wipe down drink spills.
- Reference: Chip Duncan / Food & Beverage Manager +1 (843) 384-5095
Reception/Front Desk / Night Adult
Infinity Bay Spa & Beach Resort
Roatan, West Bay
12.2022 - 03.2023
- Adapted and organized front desk operations, performing clerical duties to enhance workflow. Collaborated with managers and office staff to effectively address client needs. Utilized knowledge of office equipment and software systems to support daily operations. Committed to fostering a welcoming and inclusive business environment.
- Facilitated positive customer experiences by offering solutions and support.
- Maintained precise information by regularly checking and correcting data entries.
- Coordinated efforts with colleagues to enhance project outcomes and communication.
Tax Consultant / Customer Service
Municipality Of Roatan
Roatan, Bay Islands, Dixon Cove
06.2020 - 08.2022
- Monitored taxpayer accounts for taxes, service fees, rights, and business operation permits through efficient coordination of registration, billing, and inspection tasks.
- Analyzed tax risk for multinational companies, collaborating with finance and accounting departments to gather critical information.
- Coordinated projects, ensuring timely completion and adherence to deadlines.
Bartender/ Assistant Manager
Beachers Bar & Grill
West Bay
01.2013 - 01.2020
- Experienced and skilled Bartender with more than 6 years of experience providing excellent service and building customer relationships.
- Placing liquor orders, managing stocking, and recording inventory.
- Assisted in creating new recipes and special menus to enhance customer experience and drive sales.
- Served large parties and special events by coordinating with the kitchen and ensuring timely delivery of drinks.
- Oversaw daily bar revenue operations to ensure accurate financial reporting., ensuring all cash is properly counted.
- Gained regular customers by providing prompt and friendly service of beer, wine, and other beverages.
- Assist in creating new recipes and special menus.
Dinning room attendant/Server Assistant
The Swag & Cataloochee Ranch
Maggie Valley
10.2025 - Current
- Greeted ranch guests and guided dinner service with warm hospitality.
- Presented dinner menus and explained daily specials to guests.
- Took food and beverage orders with accurate attention to detail.
Education
Computer science
Technical Institute of Roatan
Dixon CoveBachelor of Science - Science and letters, Computer Science
Seventh Day Adventist institutions
Roatan, honduras 02.2011 - 11.2014
Skills
- Bartending
- Customer service
- Communication
- Friendly personality
- Ability to work in a team
- Fast learner
- Ability to multitask
- Computer skills
- POS systems
- Microsoft Office
- Inventory management
- Drink preparation
Personal Information
- Title: BARTENDER
- Date of Birth: 1995-01-19
- Nationality: Honduran
HOBBIES
- Title: BARTENDER
- Date of Birth: 1995-01-19
- Nationality: Honduran
COURSES
- Title: BARTENDER
- Date of Birth: 1995-01-19
- Nationality: Honduran
LANGUAGES
- Title: BARTENDER
- Date of Birth: 1995-01-19
- Nationality: Honduran
Timeline
Dinning room attendant/Server Assistant
The Swag & Cataloochee Ranch
10.2025 - Current
Bar Back
QuarterDeck Restaurant/Sea Pines Resort
03.2023 - 11.2023
Reception/Front Desk / Night Adult
Infinity Bay Spa & Beach Resort
12.2022 - 03.2023
Tax Consultant / Customer Service
Municipality Of Roatan
06.2020 - 08.2022
Bartender/ Assistant Manager
Beachers Bar & Grill
01.2013 - 01.2020
Bachelor of Science - Science and letters, Computer Science
Seventh Day Adventist institutions
02.2011 - 11.2014
Computer science
Technical Institute of Roatan