Shamir Lowe
EAST ORANGE,New Jersey
Summary
Dynamic professional with a diverse background in management and journalism, consistently expanding expertise across various operations. Known for reliability and a strong commitment to delivering exceptional service and support, complemented by outstanding communication skills that foster strong client relationships. A versatile team player, adept at tackling tasks while adapting to changing conditions with a resourceful and diligent approach. Quality-driven editor with meticulous attention to detail, consistently meeting stringent deadlines and demonstrating superior proficiency in writing guidelines and captions.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Concierge Agent /Apartment Leasing Agent
Ironside / Planned Companies
05.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
Substitute Teacher /Assistant Teacher
ESS
01.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed lesson plans designed by absent teachers.
- Developed and implemented behavior management plans for students with challenging behavior.
Video Editor
Freelance
01.2020 - Current
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
- Worked with graphic templates and seamlessly inserted into videos.
- Created short-form videos, animated gifs and motion graphics for social media posts.
Journalist
3rd-strike.com
08.2020 - 08.2021
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Utilized Wordpress to produce professional pieces.
- Followed through on beat sources, contacts and leads to gather information for stories.
- Evaluated and followed up on news leads and news tips to develop story ideas.
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Wrote, edited and produced stories for Internet and digital channels.
- Confirmed veracity of 8 articles weekly, communicated with journalists and interviewed subjects to gather details.
- Established and maintained relationships with credible sources.
- Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Collaborated with editors and other journalists to create compelling content.
Coffee Barista
RAMADA PLAZA HOTEL
05.2018 - 07.2020
- Increased sales by [25]% by arranging merchandise in innovative and eye-catching displays.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Created hand-crafted beverages based upon customer preferences, resulting in [10]% increase in sales.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted guests with kindness, courtesy and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
Supervisor
Dunkin Donuts
05.2015 - 04.2018
- Listened to customer desires and needs to recommend optimal products.
- Received and accurately processed customer payments.
- Greeted guests with pleasant demeanor and superior customer service.
- Educated customers on beverage menu items and provided samples of daily brews.
- Maintained high level of morale and team-work on production floor through frequent communication with employees.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Served in the capacity as keyholder to ensure the store was opened and closed on time.
- Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Managed cash till, secured extra cash and processed credit, debit and check payments to complete customer orders.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
Assistant Store Manager
Boost Mobile
10.2016 - 06.2017
- Oversaw job sites and checked for accuracy, quality and to ensure all project specifications were met.
- Supervised the loading and unloading of packages in storerooms.
- Reviewed quality and amounts of incoming materials.
- Processed personnel paperwork and planned schedules to ensure top efficiency.
- Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.
- Ensured register count and bank deposits contained proper amounts of currency.
- Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Freelance Makeup Artist
Banes Haunted House
10.2014 - 02.2015
- Applied makeup to clientele to cover imperfections and create new looks.
- Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
- Recommended styles and treatments based on clients' needs and appearance.
- Applied makeup to achieve desired day-to-day and special event looks.
- Protected customers from infection by regularly cleaning and sanitizing tools, equipment and work surfaces.
- Kept notes listing preferences and services provided to clients for quick reference.
Secretary
Elizabeth City Hall
06.2014 - 08.2014
- Provided timely, courteous and knowledgeable responses to information requests.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Broke down objections using friendly, persuasive strategies.
- Handled inbound telephone calls from interested customers.
- Contacted private individuals or businesses by telephone to solicit sales.
- Proficient at computer dialing and computer software.
- Set up new accounts and listed personal, demographic and payment information in the system.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Associate of Arts - Liberal Arts And Sciences
Essex County College
Newark, NJ06-2024
High School Diploma - Music
East Orange Campus High School
East Orange, NJ06-2014
Skills
- Professional speaking abilities
- Personal assistance
- Time management proficiency
- Reservation management
- Calendar management
- Activity planning
- Video conferencing
- Activity management
- Customer relationship management (CRM)
- Marketing
- Video game editing
- Technical management
Accomplishments
- Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Substitute Teacher Certification - January 2023
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge Agent /Apartment Leasing Agent
Ironside / Planned Companies
05.2024 - Current
Substitute Teacher /Assistant Teacher
ESS
01.2023 - Current
Journalist
3rd-strike.com
08.2020 - 08.2021
Video Editor
Freelance
01.2020 - Current
Coffee Barista
RAMADA PLAZA HOTEL
05.2018 - 07.2020
Assistant Store Manager
Boost Mobile
10.2016 - 06.2017
Supervisor
Dunkin Donuts
05.2015 - 04.2018
Freelance Makeup Artist
Banes Haunted House
10.2014 - 02.2015
Secretary
Elizabeth City Hall
06.2014 - 08.2014
Associate of Arts - Liberal Arts And Sciences
Essex County College
High School Diploma - Music
East Orange Campus High School
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