Shamira Gonzalez
Carrollton,TX
Summary
Experienced hardworking employee with background in handling and processing diverse types of insurance claims. Proven ability to investigate, evaluate, negotiate settlements while ensuring compliance with company policies. Strengths lie in strong analytical skills, customer service orientation, and ability to work under pressure. Previous roles demonstrated success in reducing claim costs and maintaining client satisfaction.
Overview
4
4
years of professional experience
Work History
Spanish Express Claim Associate
State Farm
Richardson, TX
01.2023 - Current
- Documented all pertinent claim information in the internal database system.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
Cashier Team Lead
Legacy Food Hall
Plano, TX
05.2021 - 01.2023
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Representative
Walmart
The Colony, TX
01.2021 - 05.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Applied Science - Accounting And Business Management
Brookhaven College
Dallas, TX05-2024
Skills
- Customer Service
- Complaint Resolution
- Multitasking and Prioritization
- Quality Control
- Insurance knowledge
- Insurance Claim Forms Review
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Spanish Express Claim Associate
State Farm
01.2023 - Current
Cashier Team Lead
Legacy Food Hall
05.2021 - 01.2023
Customer Service Representative
Walmart
01.2021 - 05.2021
Associate of Applied Science - Accounting And Business Management
Brookhaven College
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