Shamira Gonzalez Perez
Plantation
Summary
Dynamic Bartender Supervisor at El Churrasco Grill with a proven track record in enhancing customer engagement and optimizing inventory management. Skilled in task delegation and workplace safety, I consistently exceeded guest expectations while training staff in drink preparation and service excellence. Passionate about creating memorable experiences through innovative menu development.
Developed leadership and multitasking skills in fast-paced hospitality environment. Proven ability to manage teams, streamline operations, and enhance customer experiences. Looking to transition into new field where these transferable skills can contribute to success.
Overview
2
2
years of professional experience
Work History
Bartender Supervisor
El Churrasco Grill
05.2024 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartending staff in drink preparation and customer service techniques.
- Developed and maintained inventory management practices to optimize stock levels and reduce waste.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Created new recipes, outlined steps, and training staff on correct preparation.
Cashier Team Lead
Steps
02.2023 - 03.2024
- Supervised cashier team, ensuring efficient checkout operations and maintaining high customer service standards.
- Trained new cashiers on register operation, customer interaction, and store policies to enhance team performance.
- Managed cash handling procedures, ensuring accuracy in transactions and adherence to financial protocols.
- Coordinated scheduling for team members, optimizing coverage during peak hours to improve service speed.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Aristides Viera
Havana Cuba 07-2018
Skills
- Task delegation
- Employee scheduling
- Menu development
- Workplace safety
- Customer engagement
- Social media marketing
- Customer service
- Conversant in Spanish
- Staff management
- Payment processing
- Anticipating guest needs
Languages
Spanish
Native or Bilingual
Timeline
Bartender Supervisor
El Churrasco Grill
05.2024 - Current
Cashier Team Lead
Steps
02.2023 - 03.2024
High School Diploma -
Aristides Viera
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