Shamira McGowan

• Identified and raise awareness of prevalent unsafe behaviors, executing injury prevention efforts to instill facility personnel with core value of workplace safety.
• Documentation of patient care activities and observations into patients charts
• Sit 1:1 with patients when required to promote safety
• Put cameras inside patient's rooms when requested by the doctor
• Collaborated with nursing staff to ensure efficient patient care and support operational workflows.
• Precept new technicians on standard operating procedures, ensuring consistency across the team.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

JOB TASK INCLUDED

• Coordinated restocks to keep retail displays organized and full for customers.
• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
• Supervised and trained staff on service techniques, boosting overall customer satisfaction.
• Dealt with customer complaints and rectified product and service issues.
• Delegated assignments to effectively meet expected customer and business demands.
• Collaborated with management to develop sales goals and strategies that aligned with company objectives.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Learned roles of other departments to provide coverage and keep store operational.
• Assisted in training new team members on cash register operations and customer service protocols.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.