Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamira Smith

Starke,FL

Summary

Tech-savvy detail-oriented individual with exceptional communication and project management skills with several years of diverse experience. Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Track record of fostering teamwork and enhancing productivity. That's excited to advance my skills.


Overview

9
9
years of professional experience

Work History

Shift Manager

Racetrac
11.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
  • Troubleshot equipment to reduce service calls and downtime.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Technical Support Representative

Asurion
07.2017 - 04.2021
  • Assisted customers with various types of technical issues via telephone.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
  • Completed new OS installations on phones, tablets and laptops.
  • Processed orders through company system and coordinated product deliveries.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Inbound Sales Agent

Bluegreen
03.2016 - 07.2017
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Handled price objections and used proper closing techniques to generate sales.
  • Met and exceeded personal and departmental sales goals utilizing owner generated leads.

Education

High School Diploma -

Bradford High School
05.2009

Skills

  • Verbal and written communication
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Technical troubleshooting
  • Organized and detail oriented
  • Thrive in a fast-paced environment
  • Team oriented
  • Customer service focus
  • Opening and closing procedures
  • Documentation and reporting
  • Workflow Analysis

Timeline

Shift Manager

Racetrac
11.2024 - Current

Technical Support Representative

Asurion
07.2017 - 04.2021

Inbound Sales Agent

Bluegreen
03.2016 - 07.2017

High School Diploma -

Bradford High School

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