Shamira Webb
Gurnee,IL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. With stellar communication skills. Successful at coordinating between patients, customers and professionals.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Women's Group Of Northwestern
Northbrook, IL
03.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Used Greenway to schedule appointments.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered procedure codes and diagnosis codes into medical billing software.
- Received, recorded and filed medical payments by check, cash and credit card.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Spa Coordinator
SpaDerma
Wilmette, IL
07.2021 - 12.2021
- Monitored access of guests and escorted to treatment areas.
- Answered questions about spa, treatments offered and spa's amenities.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Increased repeat client base by 5% through effective marketing and customer service.
- Promoted spa services and fostered new business by organizing promotional events.
- Led spa tours for new members to familiarize guests with services provided.
Distributed Services Manager
Medline
Mundelein, IL
01.2019 - 03.2021
- Documented stock records and schedules accurately.
- Scheduled pickups and deliveries to maintain smooth operations.
- Managed over 50 customer calls per day
- Processed returns.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Strong email/phone support for accounts and sales reps
- Process orders via fax, phone, and EDI
- Monitor and resolve order blocks
- Perform tasks that relate to new item set up and stock situations
- Manage backorder reports and provide information to customers
- Track orders/obtain pods
Office Coordinator
University Of Memphis
Memphis, TN
01.2013 - 11.2018
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Diploma - Medical Office Billing & Coding
Concorde Career College
Memphis, TN05.2009
Public Relations
University of Memphis
Memphis, TN Skills
- Customer Service
- Appointment Scheduling
- HIPAA Compliance
- Insurance Knowledge
- Patient Information Verification
- Spreadsheets
- Medical terminology knowledge
- Professional telephone demeanor
- Administrative support
- Customer Accounts Management
- Multi-Line Phone Proficiency
- Advanced Clerical Knowledge
- Sorting and labeling
- Microsoft Office/ Excel / Word/ Powerpoint
- Team Bonding
- Appointment confirmation
- Medical filing
- Medical billing
- Patient interviewing skills
- Greenway expert
Timeline
Patient Service Representative
Women's Group Of Northwestern
03.2022 - Current
Spa Coordinator
SpaDerma
07.2021 - 12.2021
Distributed Services Manager
Medline
01.2019 - 03.2021
Office Coordinator
University Of Memphis
01.2013 - 11.2018
Diploma - Medical Office Billing & Coding
Concorde Career College
Public Relations
University of Memphis
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