ShaMiracle Brown
Many,LA
Summary
Seeking a Medical Office Administrative or Medical Billing and Coding position where my professional knowledge will be used to assist in increasing revenue from accounts receivables, as well as increasing patient's satisfaction in a positive way. I'm a dependable, highly energetic team player able to multitask, with exceptional customer service skills that works well with others.
Overview
9
9
years of professional experience
Work History
Paraprofessional
Sabine Parish School Board
08.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
Direct Care Worker/Caregiver
Heavens blessings
02.2019 - Current
- Sit with patient, make sure patient have food, bath, answer phone for patient, do monthly log
ER Admitting Clerk
Sabine Medical Center
10.2018 - 02.2019
- Maintained up-to-date knowledge of healthcare industry trends and changes affecting ER admissions processes.
- Assisted with patient discharge processes, ensuring clear communication of follow-up care instructions and scheduling of necessary appointments.
- Actively participated in staff meetings and training sessions to continually enhance knowledge and skills related to ER admissions.
- Assisted in improving ER efficiency by regularly updating patient status reports, allowing medical staff to prioritize care accordingly.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Consistently achieved departmental performance metrics for speed and accuracy of registrations.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
- Supported hospital revenue goals by accurately capturing all pertinent billing information at the time of registration.
- Contributed to a positive team environment by providing support to fellow admitting clerks when needed, fostering strong working relationships.
- Handled sensitive information with discretion, maintaining strict confidentiality regarding patients'' medical conditions and personal circumstances.
- Facilitated seamless transitions between shifts through thorough handover briefings, ensuring continuity of care for admitted patients.
- Enhanced patient satisfaction with effective communication and empathetic demeanor during the admissions process.
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Ensured accurate billing information by diligently verifying insurance eligibility and coverage details for each patient.
- Ensured compliance with hospital safety protocols by conducting regular checks of the waiting area and promptly addressing any hazards or concerns.
Staffing
Protemp Staffing
11.2016 - 01.2017
- Alliance Industrial Solutions Manufacturing: Responsible for Setup, starts and run machinery, checking all controls for adherence to operating/safety procedures and standards
Station Cashier
Texaco Co
09.2015 - 03.2016
- Responsible for retail convenience store sales and inventory control
- I performed all duties of a cashier including cleaning and delivering outstanding customer service and cash control procedures, including inventory audits
- Promoted and supported policies, procedures and business operations
Education
Associate's degree - Pharmacy Technician
Martinsburg college
Martinsburg, WV11.2024
Associates - Health Information Management
Blue Cliff College
02.2017
High School Diploma -
Pleasant Hill High School
Pleasant Hill,La05.2013
Skills
- Documentation
- Microsoft Office
- Problem Solving
- ICD-9
- ICD-10
- CPT Coding
- Medical Coding
- Medical Billing
- Hospital Experience
- Insurance Verification
- Medical Terminology
- EMR Systems
- Medical Office Experience
- Clerical Experience
- Medical Scheduling
- HIPAA
- Triage
- Transcription
- Medical Records
- Patient Care
- ICD Coding
- Phone Etiquette
- Front Desk
- Medicare
- Customer Service
- Medical Office Procedures
- Electronic Health Records
- Billing & Coding
- Chart Auditing
- Quality Assurance
- Pharmacology for Health Information Management
- Advance Software Application
- Patient Billing and Collection Process
- Medical Forms and Insurance
Additionalinformation - Skillsandabilities
- Customer Services
- Medical Terminology
- Medical Office Procedures
- Electronic Health Records
- Billing & Coding
- ICD-9 & ICD-10
- Chart Auditing
- Microsoft (Excel, Word, PowerPoint)
- Quality Assurance
- Pharmacology for Health Information Management
- Advance Software Application
- Patient Billing and Collection Process
- Medical Forms and Insurance
Timeline
Paraprofessional
Sabine Parish School Board
08.2023 - Current
Direct Care Worker/Caregiver
Heavens blessings
02.2019 - Current
ER Admitting Clerk
Sabine Medical Center
10.2018 - 02.2019
Staffing
Protemp Staffing
11.2016 - 01.2017
Station Cashier
Texaco Co
09.2015 - 03.2016
Associate's degree - Pharmacy Technician
Martinsburg college
Associates - Health Information Management
Blue Cliff College
High School Diploma -
Pleasant Hill High School
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